1-800-GOT-JUNK?

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Coordinates: 49°15′58.50″N 123°05′03.66″W / 49.2662500°N 123.0843500°W / 49.2662500; -123.0843500

RBDS Rubbish Boys Disposal Service Inc.
1-800-GOT-JUNK?
Formerly called
The Rubbish Boys Disposal Service
(1989–1998)
Private
Industry Waste management
Founded 1989; 28 years ago (1989)
Founder Brian Scudamore
Headquarters Vancouver, British Columbia, Canada
Key people
Brian Scudamore (CEO)
Products Junk Removal Services
Revenue

$200 million (2016)

[1]
Owner O2E Brands
Website www.1800gotjunk.com

RBDS Rubbish Boys Disposal Service Inc. (doing business as 1-800-GOT-JUNK?) is a Canadian franchised residential and commercial junk removal company operating in the United States, Canada, and Australia.[2] The company's business model consists of taking junk or trash haulage, and giving it a 'clean' image through branding and marketing.

History[edit]

The company started in Vancouver, British Columbia, Canada in 1989, it was incorporated as The Rubbish Boys Disposal Service, then in 1998 with its current name.[3] The first permanent franchise opened in 1997 in Victoria, British Columbia, Canada[4] and a second in Toronto in 1998. In 2000, a franchise opened outside Canada in Portland, Oregon.[5] It's correctly known as "The Worlds Largest Junk Removal Service".

The chief operating officer was Cameron Herold from 2000-2007, followed by Launi Skinner and in 2011, Erik Church.[6]

Operations[edit]

The company claims to keep 63.5% of collected items out of the landfill by recycling and by donating to community and charity organizations.[7][8] 1-800-GOT-JUNK? performs bi-annual audits of their environmental practices.[9] Franchisees have access to a report to track their landfill diversion.

Truck in Montreal

1-800-GOT-JUNK? evaluates its level of customer service using the Net Promoter Score system.[10] The company claimed a score of 84 in 2016.[11] Customer calls are routed through a central call center based at the company headquarters in Vancouver and a second location in Toronto. 1-800-GOT-JUNK? released a consumer-based mobile booking site in 2012 and a mobile app in 2013 for franchisees and their employees to manage operations.[12][13]

In the media[edit]

Entrepreneur Magazine named the company 425th of 500 franchises in 2013.[14] Achievers, a company that offers social recognition and employee engagement solutions to its clients, rated the subject of this article Canada's "most engaged workplace" in 2013 and recognised it in 2012.[15]

In 2011, founder and CEO Brian Scudamore was featured on Undercover Boss Canada[16] and staff members won money for charity on the first season of Global Television’s Canada Sings.[17]

References[edit]

  1. ^ http://www.1800gotjunk.com/sites/default/files/prkit_2016_northamerica.pdf
  2. ^ Blaskovich, Sarah. "Success stories - Brian Scudamore". Success. Retrieved 1 November 2013. 
  3. ^ "How I did it: Brian Scudamore". Business in Vancouver. Retrieved 1 November 2013. 
  4. ^ "1-800-GOT-JUNK Franchise Review - 1-800-GOT-JUNK Franchises For Sale". Businessmart.com. Archived from the original on 8 July 2011. Retrieved 2011-06-13. 
  5. ^ Villano, Matt (May 1, 2006). "A Cache of Cash Cleaning Up Other People's Trash". New York Times. Retrieved 14 January 2015. 
  6. ^ "The Frequent Flyer: Erik Church". Go Far. Retrieved 1 November 2013. 
  7. ^ "1-800-GOT-JUNK? - Another Year of Successful Earth Day Events!". 1-800-Got-Junk. Retrieved 14 July 2016. 
  8. ^ "Junk Salvaging Gets Environmental Audit". Greenandsave.com. Retrieved 1 November 2013. 
  9. ^ "Our honored small businesses - Where are they now?". Winning Workplaces. Retrieved 1 November 2013. 
  10. ^ D'Antonio, Mila. "1-800-GOT-JUNK? drives its customer experience forward". 1to1 Media. Retrieved 1 November 2013. 
  11. ^ "1-800-GOT-JUNK? case study". Apptivo. Retrieved 1 November 2013. 
  12. ^ Levy Sarfin, Rachel. "1-800-GOT-JUNK? rolls out mobile app for franchise partners". IT in Canada. Retrieved 1 November 2013. 
  13. ^ "1-800-GOT-JUNK now has an app". Computer Dealer News. Retrieved 1 November 2013. 
  14. ^ "2013 Franchise 500 Rankings". Entrepreneur Magazine. Retrieved 1 November 2013. 
  15. ^ "The 50 most engaged workplaces in Canada". The Globe and Mail. Toronto. 28 September 2012. Retrieved 1 November 2013. 
  16. ^ "Undercover Analysis | Episode #4: Got-Junk Boss Brian Scudamore". Financial Post. Retrieved 1 November 2013. 
  17. ^ Gee, Dana. "Notes are junk in name only?". Canada.com. Retrieved 1 November 2013. 

External links[edit]