Single non-emergency number

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In telecommunications, a Single Non-Emergency Number or SNEN is a phone service or helpline used by various organisations to provide, or connect the caller to, a service where immediate or high-priority response and answer is not necessary.

It is similar to the emergency telephone number in that the number is short, memorable and connects the caller to a service they require.


As part of the European Union's Harmonised service of social value there are defined SNENs for connecting to organisations which help people in need: e.g. 116117 for non-emergency medical service (non life-threatening medical assistance) 116000 for Missing People ; 116111 for child protection (NSPCC in GB); and 116123 for personal crises (The Samaritans in GB). 116006 is used as a helpline for victims of crime.[1][2]

In the UK, the Single Non-Emergency Numbers are used by local councils, police forces and the National Health Service. 101 is for contacting local police forces in the UK and 111 for the NHS health care line in England. 105 is used to contact local electricity network companies for power cuts and updates to supply issues.[3]

In the US and Canada, multiple services are provided under the N11 code system that provides for 8 different services.

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