Dialogue marketing emerged in the early 2000s as companies engaged willing consumers in an ongoing dialogue to create lasting relationships. For example, based on data, marketers invite groups of consumers to connect with the company; the engagement process provides value to the company. Marketers use these opportunities as data collection points; the companies use the data to further customize their marketing messages and personalize the experience for their consumers and market segments. In exchange for sharing opinions, buying patterns, product preferences, etc. consumers receive perks such as discounts and free trials as well as appropriate messaging from the company. To succeed, dialogue marketing requires that businesses understand their unique value and how it impacts consumers. Measurement is a key component of dialogue marketing as it helps businesses track and measure their marketing and sales successes and failures and refine their strategy based on the feedback received. Comprising four essential stages, dialogue marketing integrates advertising, public relations and marketing into one strategy.
Vendors include advertising agencies and branding companies, digital printers, data specialists, social media experts and loyalty and referral program designers. Combining traditional methods of advertising with technological advancements such as Web 2.0, social media, personalized microsites, variable data printing and blogs, marketers have found that dialogue marketing is both an efficient and effective means of spending their marketing dollars. In focusing marketing efforts on those individuals who are open to engagement and creating opportunities for them to connect on their terms, businesses increase brand loyalty, cross-sales and repeat business. Dialogue marketing can track its roots to permission marketing and relationship marketing, is similar to engagement marketing and double loop marketing. A direct reaction to traditional push marketing, the goal of dialogue marketing is to develop ongoing and long-lasting relationships with the right consumers. Dialogue marketing is based on the premise that engaging consumers in relevant and personal conversations is more important than ever.
As technology arms consumers with new ways to ignore messaging, disconnect from branding and disengage from the marketplace altogether. Dialogue marketing is a four-stage process designed to help companies develop long-lasting and mutually beneficial relationships with customers and consumers. Companies who know who they are and who their customers are find themselves better positioned to share and connect with their target audience. Dialogue marketing helps businesses appreciate their self-worth and commit to establishing and developing relationships with those consumers and customers who appreciate their unique value. With a clear understanding of themselves and their intended audience, companies are able to develop clear messages and determine effective methods of engagement, their strategy and tactical efforts are driven by their particular brand and the wants and personality of their target markets. Dialogue marketing provides companies with access to the necessary data and the tools and resources to strategize a successful plan that fits their mold.
Dialogue Marketing uses a combination of traditional and technological efforts to reach customers, invite them to connect, foster ongoing relationships and forge new ones. Dialogue marketers work with companies to design customized engagement plans and processes that are not only effective and efficient but sustainable and measurable. Depending upon a company’s customer profile, dialogue marketers may use outreach methods such as magazine ads, television commercials or radio spots with an incentive attached to invite consumers to visit a microsite or fill out a survey. Dialogue marketers use automated systems to gather and track consumer data, such as communications preferences and service interests, demographics and other details. In addition, the dialogue marketing process implements an automated nurturing program to personalize messages, send them at specific times and deliver them via a variety of means – from direct mail to email; the consumer’s response or lack of a response to specific messages triggers additional invitations, reminders or suggestions designed with the individual in mind.
The same nurturing system can be integrated with loyalty and referral programs as well as up-sell and cross-sell promotions that are both relevant and timely. The dialogue marketing system is designed to track and analyze results, nailing down the ever-elusive connection between sales and marketing by determining what’s working and what’s not. With this data, businesses can change messaging, shift market focus and re-brand their products to continually stay valuable and connected to the right consumers – the ones who buy from them
Voskhod known as "Design 352", "Design 03521" and Eurofoil, is a type of passenger hydrofoil boat built in the Soviet Union and in Ukraine. It is intended for use in rivers and lakes, but good seaworthiness allows them to operate in coastal sea areas as well. Voskhod was designed to replace older passenger hydrofoil boats: Meteors; the first boat of this type was built at the Morye shipbuilding plant in Feodosiya, USSR). By the early 1990s, around 150 Voskhod boats had been built. However, the production ceased on, due to the problems the mostly-military manufacturer experienced adapting to the new economic situation in the country. Besides the Soviet Union, Voskhods were exported to 18 other countries, including Canada, Vietnam, Yugoslavia, Austria, Romania, Thailand, Turkey. In 2002 three Voskhod-type boats, were built for the Dutch public transport operator Connexxion. In Vietnam the Voskhod boats are operating a daily route between the Cat Ba island and city of Hai Phong. In the Netherlands, Voskhod-Eurofoil boats operated along the North Sea Canal between Amsterdam Centraal railway station and IJmuiden near the North Sea coast.
The scheduled service takes half an hour, is part of the national public transport network serving both commuters and tourists. The boats have been modified for the Dutch market to securely carry passengers' bicycles in racks on the upper deck; when the line first opened in 1998, it used four Voskhods, used in Ukraine. In 2002, three new boats were built for Connexxion in Feodosiya. Connexxion sold three of the old Voskhods, but the fourth, Annemarie, is kept by the operator as a spare boat. In February 2013 it was decided that the service will be terminated in 2014 due to a new speed limit. "Voskhod", the manufacturer's site Voskhod at the "River Fleet" site The Voskhod Fast Flying Ferry official site of the Hungarian operator