1823 Call Centre

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1823 is a 24x7 one-stop hotline services operated by the Government of Hong Kong. It answers public enquires on behalf of more than 20 participating departments and receives public complaints against the Government. It also act as a platform for resolving cross-departmental complaints. For enquiries regarding Departments not covered by 1823, the Call Centre can provide relevant contact information. Public enquiries or complaints can be made by phone, fax, SMS, email, online, or post.[1]

History[edit]

1823 was launched by the Efficiency Unit of the Government Secretariat in July 2001 and became fully operational in October 2002. It aims as a replacement of telephone hotlines, fax numbers, email and other addresses operated by various government departments.[2] In 2009, the Centre answered over 2.4 million calls. Over 16.5 million calls have been answered in ten years time.[1]

References[edit]

  1. ^ a b "1823 Online - About 1823". Efficiency Unit HKSARG. 26 Feb 2010. Archived from the original on 31 May 2010. Retrieved 2010-07-05. 
  2. ^ "1823 Complaint Handling Satisfaction Survey" (PDF). Policy 21 Ltd. March 2010. Retrieved 2010-07-05.