Fandango (company)

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Fandango Media, LLC
Joint venture
FoundedApril 27, 2000; 19 years ago (2000-04-27)
ServicesOnline media
OwnersComcast (75%)
AT&T (25%)
DivisionsFandango Movieclips
Rotten Tomatoes
Fandango Latam
Footnotes / references

Fandango Media, LLC is an American ticketing company that sells movie tickets via their website as well as through their mobile app.


Industry revenue increased rapidly for several years after the company's formation.[citation needed] However, as the Internet grew in popularity, small and medium-sized movie-theater chains began to offer independent ticket sale capabilities through their own websites. In addition, a new paradigm of moviegoers printing their own tickets at home (with barcodes to be scanned at the theater) emerged, in services offered by PrintTixUSA and by point-of-sale software vendor operated websites like "" (and eventually Fandango itself). Finally, an overall slump in moviegoing continued into the 2000s, as home theaters, DVDs, and high definition televisions proliferated in average households, turning their homes into a preferred place to screen films.

On April 11, 2007, Comcast acquired Fandango, with plans to integrate it into a new entertainment website called "," set to launch the summer of 2007.[5] In June 2008, the domain was acquired from Disney.[6] With Comcast's purchase of a majority stake in NBCUniversal in January 2011 (full ownership in 2013), Fandango and all other Comcast media assets were merged into the company.

In March 2012, Fandango announced a partnership with Yahoo! Movies, becoming the official online and mobile ticketer for registered users of the Yahoo! service.[7] That October, Paul Yanover was named President of Fandango.[8]

Fandango made its first international acquisition in September 2015 when it bought Brazilian ticketing company Ingresso, which provides ticketing to a variety of Brazilian entertainment events, including the biannual Rock in Rio festival.[9]

On January 29, 2016, Fandango announced its acquisition of M-GO,[10] a joint venture between Technicolor SA and DreamWorks Animation (NBCUniversal acquired the latter company three months later)[11] which it would later rebrand as "FandangoNOW".[12]

In February that same year Fandango announced its acquisition of Flixster and Rotten Tomatoes from Time Warner's Warner Bros. Entertainment. As part of the deal, Warner Bros. would become a 30% shareholder of the combined Fandango company.[13][14]

In December 2016, Fandango Media purchased Cinepapaya, a Peru-based website for purchasing movie tickets, for an undisclosed amount.[15]


Fandango charges a premium to use its services, ranging from 75¢ to $2.50 (the additional surcharge for phone orders), which reserves a ticket to be printed out upon arrival at a movie theater, thereby avoiding lines. Initially, seating was promised for sold-out shows, but this feature was discontinued for most theaters, as not all were equipped to handle reserved seating and will call lines. With ticket prices in many areas exceeding US$10.00, purchasing tickets through Fandango and other ticketing websites can make movie-going an expensive proposition; however, procuring tickets to movies on their opening days by conventional means may be inconvenient and difficult (especially in large metropolitan areas) without utilizing services like Fandango.

Fandango's advertisements play before previews at participating movie-theater chains and feature lunch bag puppets telling various one or two-line jokes and riddles centering on the company's name; the company also produced an advertising segment that is based on the song, "We are the World".

Fandango's website also offers exclusive film clips, trailers, celebrity interviews, reviews by users, movie descriptions, and some web-based games to their members.

As of March 5, 2015, Fandango provides customers with memberships the ability to refund or exchange their orders up to 2 hours before the showtime of their film.

Fandango's Android app was listed among Techlands 50 Best Android Applications for 2013.[16]


Fandango is one of three major online advance movie ticket sale sites, along with and Atom Tickets. Before being acquired by Comcast in April 2007, Fandango was privately owned, with the major stakeholder being the second largest movie-theater chain in the U.S., Regal Entertainment Group, including the United Artists and Hoyts theater chains. Along with other partners, Regal founded Fandango partly to prevent the older from establishing a monopoly on phone and online ticketing services. ( was publicly owned and traded under the stock symbol HOLL. It was acquired by Fandango in 2017.[17]) It's advertising agency reportedly decided on its name because it sounded "fun, kinetic and smart," "easily pronounce[d] and remember[ed]--even though it really has nothing to do with movies."[18]

Mergers of movie chains have complicated matters regarding which company provides online ticketing for a particular chain. Upon Regal's acquisition of Consolidated Theatres, that chain was under contract to; as such Fandango does not ticket those Regal theaters. On the other hand, Regal's acquisition of the Hoyts chain resulted in Fandango taking over their online ticketing.

Prior to 2012, Fandango did not provide online ticketing for many AMC Theatres. However, it provided online ticketing for those AMC Theatres originally part of the Loews Cineplex Entertainment chain, due to contractual obligations in place prior to the 2005 merger of the two movie chains.[19] Loews had previously attempted to break the contract in 2002 under pressure of bankruptcy and from (then) AOL Moviefone and its partner, Loews' Cineplex subsidiary; Fandango successfully sued both Loews and Moviefone and retained Loews' business;[20] as of February 8, 2012, Fandango began providing ticketing for all AMC Theatres in the US,[21] after which's fellow shareholders sued AMC for breach of contract.[22] AMC and settled in 2013, with an agreement that the theater chain's online ticketing would be available on both Fandango and[23]

In May 2012, Fandango announced a partnership with Moviefone, former partner of[24][25]

Atom Tickets, a movie ticketing app and website that was launched in 2014, has been called a "serious competitor" for Fandango.[26][27]


In July 2009, it was revealed that Fandango along with other websites, including and Orbitz, were linked with controversial Web loyalty programs, also known as post-transaction marketers. Fandango reportedly gave access to their customers' credit cards to the third party.[28]

The company held a trademark dispute of the name in December 2013 when WWE tried to trademark it for professional wrestler Johnny Curtis.[29]

In August 2014, the Federal Trade Commission ("FTC") approved a final orders settling charges against Fandango for misrepresenting to the public the security of their mobile app and also for failing to protect the transmission of their customers' sensitive personal information;[30] the Fandango mobile app assured consumers, during checkout, that their credit card information was stored and transmitted securely.[31] The FTC claims against Fandango focused on failures relating to both the implementation and testing of its Secure Sockets Layer "SSL" certificates for 4 years following the launch of the mobile app in March 2009. According to the FTC, Fandango commissioned security audits in 2011, but the audits were limited in scope and did not include a review of the security of the app's transmission of information, it was also alleged that Fandango did not implement effective channels for security complaints, and instead relied on its general customer service system to handle security vulnerability reporting.[32]

In October 2015, FiveThirtyEight published a story and podcast calling Fandango's metrics on user ratings into question;[33][34] the investigation noted that due to how the site calculates ratings it was rare for a movie to ever get below an overall rating of three stars.[35] The problem seemingly extended from Fandango's habit of rounding ratings up to the nearest half.[36] Fandango, in response, noted that this was a glitch it was working to repair.[36] Nevertheless, Gizmodo cited the study after Fandango announced the purchase of Rotten Tomatoes over fears that the purchase would "ruin" the site.[37]

In December 2017 Fandango received hundreds of complaints regarding its delivery of Star Wars: The Last Jedi tickets. Issues began within hours of advanced sales becoming available for the new Star Wars film, with customers complaining of long wait times and website glitches as Forbes reported.[38] Troubles for the company continued as many complained that they had paid for tickets which they never received, including YouTube channel Red Letter Media, who referenced the complaint in their The Last Jedi review multiple times. Customers found little to no support from Fandango's customer relations team who ignored complaints whilst continuing to take payments.


FandangoNow Logo.png
OwnerFandango Media
IntroducedFebruary 19, 2016; 3 years ago (2016-02-19)[39]

In early 2016, Fandango acquired the movie streaming service M-GO.[10] Fandango re-branded M-GO to FandangoNow (stylized as FandangoNOW).[12] FandangoNow is compatible with both UltraViolet and Movies Anywhere, digital rights lockers for many large film studios.[40] FandangoNOW is the primary digital film service for Roku, and this includes a shortcut to the service on Roku's remote controls, along with prime placement on Roku's home menus and search services.

See also[edit]


  1. ^ " WHOIS, DNS, & Domain Info - DomainTools". WHOIS. Retrieved July 13, 2016.
  2. ^ Anthony D'Alessandro. "Fandango Acquires Rotten Tomatoes & Flixster – Deadline". Deadline. Retrieved February 19, 2016.
  3. ^ "NBCUniversal's Fandango Acquires Flixster and Rotten Tomatoes". February 17, 2016.
  4. ^ "Privacy Policy".
  5. ^ Wallenstein, Andrew (April 12, 2007). "Comcast Adds Fandango". AdWeek. Retrieved April 29, 2011.
  6. ^ Chmielewski, Dawn C. (June 24, 2008). "Fandango acquires". Los Angeles Times. Retrieved April 29, 2011.
  7. ^ Perez, Sarah (March 19, 2012). "Fandango Wins Yahoo Movies Deal Over Rival". TechCrunch.
  8. ^ Faughnder, Ryan. "He's led Fandango's ambitious expansion beyond movie ticket sales". Retrieved May 9, 2019.
  9. ^ Spangler, Todd; Spangler, Todd (September 25, 2015). "NBCU's Fandango Acquires Brazilian Ticketing Site Ingresso". Variety. Retrieved July 13, 2019.
  10. ^ a b Ryan Faughnder (January 29, 2016). "Fandango buys online video retailer M-Go to boost 'super ticket' sales". Los Angeles Times. Retrieved January 29, 2016.
  11. ^ "Comcast is buying Dreamworks in a $3.8 billion acquisition". Washington Post. Retrieved May 1, 2016.
  12. ^ a b Longwell, Todd. "Fandango Re-Branding M-GO On-Demand Service as FandangoNOW". Videolink. Retrieved March 17, 2016.
  13. ^ Anthony Ha (February 17, 2016). "Fandango Buys Flixster And Rotten Tomatoes". TechCrunch. Retrieved February 17, 2016.
  14. ^ "Rotten Tomatoes and Flixster Acquired By Fandango". Slashfilm. Retrieved February 19, 2016.
  15. ^ "Comcast's Fandango Buys Online Ticket-Seller Cinepapaya". Fortune. December 1, 2016. Retrieved December 3, 2016.
  16. ^ Newman, Jared (July 1, 2013). "50 Best Android Apps for 2013". Techland. Archived from the original on July 4, 2013. Retrieved March 29, 2016.
  18. ^ Adam Lang, "Why is it called Fandango?" from, October 29, 2014.
  19. ^ Jackson, David (June 23, 2005). "AMC-Loews merger could shake up online movie ticketers Fandango and". Seeking Alpha. Retrieved April 29, 2011.
  20. ^ Cox, Beth (August 2, 2002). "Fandango Heads Off An End Run". Archived from the original on May 25, 2008. Retrieved April 29, 2011.
  21. ^ "Fandango, AMC Theatres announce newly expanded partnership".
  22. ^ Katey Rich, suing AMC setting up Fandango deal on, February 8, 2012.
  23. ^ McNary, Dave (January 21, 2014). "AMC Comes on Board Following Suit Settlement". Variety. Retrieved May 13, 2015.
  24. ^ Richard Verrier, "Fandango and Moviefone dial up new partnership" in Los Angeles Times, May 23, 2012.
  25. ^ Lucas Shaw, "Fandango and Moviefone partner for ticket sales" Archived July 16, 2012, at from Reuters, May 23, 2012.
  26. ^ Barnes, Brooks (December 4, 2016). "A Movie Ticketing Start-Up Hopes to Fill Empty Seats". The New York Times. ISSN 0362-4331. Retrieved March 16, 2017.
  27. ^ "Atom Tickets Lobs Bomb at Fandango,". Retrieved March 16, 2017.
  28. ^ Sandoval, Greg (July 24, 2009). ", Orbitz linked to controversial marketers". CNET. Retrieved April 29, 2011.
  29. ^ "Another Tribute to the Tropps: Fandango WWE Issues". eWrestlingNews.
  30. ^ Harris, Meena (August 21, 2014). "FTC Settlement Requires Fandango and Credit Karma to Establish Comprehensive Security Programs to Protect Consumers' Sensitive Personal Information". The National Law Review. Covington & Burling LLP. Retrieved August 24, 2014.
  31. ^ "Fandango, Credit Karma Settle FTC Charges that They Deceived Consumers By Failing to Securely Transmit Sensitive Personal Information". Federal Trade Commission. Retrieved August 24, 2014.
  32. ^ LaRose, Cynthia J.; Jake Romero (March 4, 2014). "Stop Phoning It in on Mobile Security: What Your Business Needs to Know About the Federal Trade Commission's (FTC) Settlements with Fandango and Credit Karma". The National Law Review. ISSN 2161-3362. Retrieved August 24, 2014.
  33. ^ Hickey, Walt (October 15, 2015). "Be Suspicious Of Online Movie Ratings, Especially Fandango's". FiveThirtyEight. Retrieved May 3, 2019.
  34. ^ Avirgan, Jody (October 22, 2015). "Rating Subjective Experiences Is Hard, But Fandango Is Really Bad At It". FiveThirtyEight. Retrieved May 3, 2019.
  35. ^ Machkovech, Sam. "FiveThirtyEight analysis finds inflated, rounded-up reviews at Fandango". Arstechnica. Retrieved March 17, 2016.
  36. ^ a b Plaugic, Lizzie. "You probably should ignore Fandango movie ratings". The Verge. Retrieved March 17, 2016.
  37. ^ Novak, Matt. "Fandango Buys Rotten Tomatoes But Will Probably Ruin It". Gizmondo. Retrieved March 17, 2016.
  38. ^ "Stars Wars the Last Jedi Tickets Fandango". Forbes.
  39. ^ " WHOIS, DNS, & Domain Info - DomainTools". WHOIS. Retrieved July 13, 2016.
  40. ^ "4K Ultraviolet Headaches: How & Where To Redeem Digital Copies in 4K UHD | High-Def Digest". Retrieved December 10, 2017.

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