HipChat

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HipChat
HipChat Logo.svg
Developer(s) Atlassian
Operating system Mac, Linux, Windows, Android, iOS + Web-based application
Type Hosted chat and instant messaging
License Proprietary
Website www.atlassian.com/software/hipchat/enterprise/data-center

HipChat was a web service for internal private online chat and instant messaging. As well as one-on-one and group/topic chat, it also featured cloud-based file storage, video calling, searchable message-history and inline-image viewing. The software was available to download onto computers running Windows, Mac or Linux, as well as Android and iOS smartphones and tablets.[1][2] Since 2014, HipChat has used a freemium model, as much of the service is free with some additional features requiring organizations to pay per month.[3] HipChat was launched in 2010 and acquired by Atlassian in 2012. In September 2017 Atlassian replaced the cloud-based HipChat with a new cloud product called Stride, with HipChat continuing on as the client-hosted HipChat Data Center.

In July 2018, Slack announced to acquire HipChat and migrate remaining users to the Slack Chat Platform until February 2019[4].

History[edit]

Founded by Chris Rivers, Garret Heaton, and Pete Curley, who studied together at Rensselaer Polytechnic Institute (RPI) and also created HipCal and Plaxo Pulse. They launched the first HipChat beta on December 13, 2009.[5][6]

HipChat was made available to the public starting January 25, 2010.[7][8][1]

On March 22, 2010, HipChat launched a web chat beta which allowed users to chat via the browser in addition to the existing Windows, Mac and Linux client.[9] HipChat's web client came out of beta and SMS chat support was added on April 16, 2010.[10] On May 12, 2010, HipChat unveiled its official API.[11] HipChat is mainly written in PHP and Python using the Twisted software framework, but uses other third-party services.[12][13]

On July 19, 2010, the team moved into an office in Sunnyvale, California.[14] Co-founder Pete Curley announced that HipChat had secured $100,000 in funding on August 10, 2010.[15][16] They had previously relied primarily on word-of-mouth, so this round of seed funding allowed them to start advertising and cover operational costs.[17]

HipChat launched their iOS app on March 4, 2011 and their Android app on June 2, 2011.[18][19]

On March 7, 2012, Atlassian, which had been using the service internally, announced it had acquired HipChat.[20]

On April 24, 2017, HipChat experienced a hacking incident in which user info, messages, and content were accessed.[21]

On May 11, 2017, Atlassian announced HipChat Data Center, a self-hosted enterprise chat tool.[22]

On September 7, 2017, Atlassian discontinued the cloud-based HipChat, replacing it with HipChat's successor, called Stride, which offers additional features to enhance efficiency of collaboration.[23] The client-hosted HipChat Data Center continues to be supported.

On July 26, 2018, Atlassian announced that HipChat and Stride would be discontinued February 11, 2019, and that it had reached a deal to sell their intellectual property to Slack. Slack will pay an undisclosed amount over three years to assume the user bases of the services, and Atlassian will take a minority investment in Slack. The companies also announced a commitment to work on integration of Slack with Atlassian services.[24][25]

Features[edit]

The primary features of HipChat are chat rooms, one-on-one messaging, searchable chat history, image sharing, 5 GB of file storage, and SMS messaging for one-on-one conversations. A premium version adds video calling, screen sharing, unlimited file storage, history retention controls, and a virtual machine version allows HipChat to run within corporate firewalls.[3][26] A guest access mode allows users outside of the organization to join a group chat via a shareable URL. Inline GIF playback and custom emoticons are also available.[27][28][29] The product is available as a mobile client, a web client and a downloadable native application.[30]

HipChat Data Center is Atlassian's self-hosted team communication offering. Hipchat Data Center was built for large, enterprise customer that need to store their data on premise. Hipchat Data center offers active-active clustering, 24/7 support, technical account management, SAML 2.0 SSO, multiple deployment offerings, and integrations for internal systems, 3rd party products, and Atlassian products.[31]

In addition to integration with Atlassian's other products, HipChat integrates with services such as GitHub, MailChimp and Heroku.[32] To allow for more third-party integrations to be added, HipChat features a REST interface with several language-specific implementations.[33]

Administrators can access 1-to-1 chat histories if the customer's company policies permit viewing of employee communications.[34] There is no way for an individual or organization to opt out of this data collection/exposure.[35]

See also[edit]

References[edit]

  1. ^ a b Kincaid, Jason (2009-12-14). "HipChat Is Yammer For The Masses". Techcrunch. Retrieved 2010-04-23. 
  2. ^ Mackie, Simon (2010-04-15). "HipChat: A Private IM Network for Your Team". Gigaom. Retrieved 2010-04-23. 
  3. ^ a b Curley, Pete (2014-05-27). "HipChat is now free for unlimited users". HipChat. Retrieved 2014-10-28. 
  4. ^ "Slack–Atlassian Deal Marks a Turning Point in Team Collaboration Market". CMSWire.com. Retrieved 2018-08-01. 
  5. ^ "Young Entrepreneurs Launch "Hip" Company, Again". Rensselaer Polytechnic Institute. Retrieved 2014-10-28. 
  6. ^ Curley, Pete (2009-12-13). "Introducing HipChat – A private chat network for your company, team, or organization". HipChat. Retrieved 2014-10-28. 
  7. ^ Curley, Pete (2010-01-25). "Later, beta. HipChat is open to the public!". HipChat. Retrieved 2014-11-09. 
  8. ^ Kincaid, Jason (2010-01-25). "HipChat Takes On Campfire And Yammer As It Launches To The Public". TechCrunch. Retrieved 2010-04-23. 
  9. ^ Rivers, Chris (2010-03-22). "Web chat has arrived! Try the beta". HipChat. Retrieved 2014-11-09. 
  10. ^ Curley, Pete (2010-04-16). "New in HipChat – Web chat, SMS, iPhone & Android compatibility". HipChat. Retrieved 2014-11-09. 
  11. ^ Heaton, Garret (2010-05-12). "Introducing the HipChat API". HipChat. Retrieved 2014-11-09. 
  12. ^ Siddique, Zuhaib (2014-01-06). "How HipChat Stores and Indexes Billions of Messages Using ElasticSearch and Redis". High Scalability. Retrieved 2014-01-08. 
  13. ^ Heaton, Garret (2011-02-03). "What's HipChat made of?". HipChat. Retrieved 2014-11-12. 
  14. ^ Heaton, Garret (2010-07-19). "Welcome to HipChat HQ!". HipChat. Retrieved 2014-11-09. 
  15. ^ Curley, Pete (2010-08-10). "Bootstrapped no longer – Why we're raising (a little) money". HipChat. Retrieved 2014-11-09. 
  16. ^ Ha, Anthony (2010-08-10). "HipChat raises funding for better business chatting". VentureBeat. Retrieved 2014-11-11. 
  17. ^ Goldfisher, Alastair (2010-08-23). "HipChat raises funding for instant messaging service". Reuters. Retrieved 2014-11-12. 
  18. ^ Curley, Pete (2011-03-04). "Introducing HipChat for iPhone and iPad". HipChat. Retrieved 2014-11-09. 
  19. ^ Rivers, Chris (2011-06-02). "Introducing HipChat for Android". HipChat. Retrieved 2014-11-09. 
  20. ^ Lee, Michael (2012-04-08). "Atlassian tries before it buys HipChat". ZDNet. Retrieved 2014-10-28. 
  21. ^ Ken Yeung (2017-04-24). "The Data Center family Welcomes Hipchat and Crowd". VentureBeat. 
  22. ^ Maggie Roney (2017-05-11). "Atlassian's HipChat hacked; user info, messages, and content possibly accessed". Atlassian. 
  23. ^ Matt Weinberger (2017-09-07). "The chat wars are heating up as $8 billion Atlassian totally reinvents its app to take on Microsoft and Slack". Forbes. 
  24. ^ "Slack buys Hipchat with plans to shut it down and migrate users to its chat service". The Verge. Retrieved 2018-07-26. 
  25. ^ "Slack is buying, and shutting down, HipChat and Stride". TechCrunch. Retrieved 2018-07-26. 
  26. ^ Lardinois, Frederic. "Atlassian Launches HipChat Server, Doubles Down On Team Collaboration". techcrunch.com. Retrieved 10 February 2015. 
  27. ^ Park, Jeff (2013-05-02). "Keep Customer Dialogue Open with Guest Access". HipChat. Retrieved 2014-11-13. 
  28. ^ Park, Jeff (2014-02-14). "How using HipChat helps build our company culture". Atlassian. Retrieved 2014-11-13. 
  29. ^ Biggs, John (2011-10-07). "Hipchat Adds Custom Emoticons… For A Price". TechCrunch. Retrieved 2014-11-13. 
  30. ^ West, Thad (2012-03-07). "HipChat Will Change The Way Your Company Communicates". Isos Technology. Retrieved 2014-10-28. 
  31. ^ "HipChat Data Center". Atlassian. Retrieved 2017-09-19. 
  32. ^ Reynolds, Annelise (2012-03-07). "(Press Release) Atlassian Acquires HipChat, Group Chat and Collaboration Service". Atlassian. Retrieved 2014-10-28. 
  33. ^ "API Documentation". HipChat. Retrieved 2014-11-10. 
  34. ^ HipChat TOS update, April 25, 2014
  35. ^ YCombinator discussion

External links[edit]