Ministry of Natural Resources and Forestry
The Ministry of Natural Resources and Forestry is a government ministry of the Canadian province of Ontario, responsible for Ontario’s provincial parks, fisheries, mineral aggregates and the Crown lands and waters that make up 87 per cent of the province. Its offices are divided into Northwestern and Southern Ontario regions with the main headquarters in Peterborough, Ontario; the first government office charge with responsibility of crown land management in modern day Ontario was the Office of the Surveyor-General of the Northern District of North America, created in 1763 and headed by Samuel Holland. Holland was appointed Surveyor General of Quebec, but offered to assume the larger responsibility at no increase in salary. In 1791, Upper and Lower Canada were created via the Constitutional Act 1791. Holland continued to serve as Surveyor General for both, but advocated that they should be separate posts.:14In 1792, David William Smith was named by Lieutenant Governor John Graves Simcoe to be acting Surveyor General of Upper Canada and was subsequently appointed to the position in 1798 and held the office until his resignation in 1804.:14 The overlooked Chewett and Thomas Ridout were appointed to the position jointly in the interim.
In 1805, Charles Burton Wyatt was appointed but was suspended in 1807. Ridout was named to the office in 1807 and held the position until 1829.:15The Office of the Commissioner of Crown Lands for Upper Canada was established in 1827. By the 1840's, the crown lands department had been established over which the Commissioner presided, by 1860, this was renamed the Department of Crown Lands; the primary responsibility of the department was the sale and management of public lands and the granting of land to settlers. Between 1827 and 1867, the responsibilities of the department expanded to include the duties of the Surveyor General, as well as those of the Surveyor General of Woods and Forests. By 1867, the Department had responsibility over mines, ordnance lands, colonization roads, Indian affairs, as well. In 1867, the Department of Crown Lands for the Province of Canada was replaced with the Department of Crown Lands for Ontario. Ordnance lands, Indian affairs and fisheries were, transferred to the federal government in 1867.
In 1900, the department acquired responsibility over immigration and colonization. In 1905, legislation was passed which renamed the Commissioner of Crown Lands to the Minister of Lands and Mines. With this change, the department was renamed the Department of Mines. At this time, responsibilities for forestry were transferred to the Department of Agriculture. In 1906, the department was renamed the Department of Lands and Mines, resuming responsibilities for forestry, it resumed responsibilities for immigration and colonization between 1916 and 1920. In 1920, the department was renamed Department of Lands and Forests when a separate Department of Mines was established. Responsibilities for immigration and colonization were transferred back to the Department of Agriculture; the department existed until 1972, when it amalgamated with the Department of Mines and Northern Affairs to form the Ministry of Natural Resources. The ministry was responsible for northern affairs until 1977, for mines until 1985.
It was again merged between 1995 and 1997 with Northern Development and Mines to form a single Ministry of Natural Resources, Northern Development and Mines. In 2014 the ministry was renamed the Ministry of Natural Resources and Forestry, but responsibilities did not change. MNRF is organized into divisions. Divisions Regional Operations Division Provincial Services Division Policy Division Corporate Management and Information Division The Ministry is responsible for: Fish & Wildlife Management – sustainably managing Ontario's fish and wildlife resources. Land & Waters Management – leading the management of Ontario's Crown lands, oil, gas and aggregates resources, including making Crown land available for renewable energy projects. Forest Management – ensuring the sustainable management of Ontario's Crown forests. Ontario Parks – guiding the management of Ontario's parks and protected areas. Forest Fire and Drought Protection - protecting people and communities from related emergencies. Geographic Information – developing and applying geographic information to help manage the province's natural resources.
The ministry has responsibility for the Office of the Mining & Lands Commissioner and the Niagara Escarpment Commission agencies. Ontario Parks protects significant natural and cultural resources in a system of parks and protected areas; the Ministry’s Aviation, Forest Fire and Emergency Services program coordinates forest fire detection, monitoring and public information and education services for Ontario. AFFES provides aviation services for the Ontario government and leads emergency management planning and response for natural hazards such as forest fires, erosion, dam failures, unstable soils and bedrock and oil and gas emergencies; the Ministry's entrance into the field of aviation started with hiring Laurentide Air Services to carry out fire patrols however the government soon realized it could save money by carrying out the operations itself and formed the Ontario Provincial Air Service, in February 1924 with 13 second hand Curtiss HS-2L flying boats, built for the US Navy. The OPAS was an early pioneer in the use of aircraft for the discovery and extinguishing
Ontario Place is an entertainment venue, exhibition venue, park in Toronto, Canada. The venue is located on three artificial landscaped islands just off-shore in Lake Ontario, south of Exhibition Place and southwest of Downtown Toronto, it opened on May 22, 1971, operated as a theme park centred around Ontario themes and family attractions until 2012 when the Government of Ontario announced that it would close for redevelopment. Since the closure, several of the venue's facilities have remained open, one reopened, one section was redeveloped; the Budweiser concert stage operates during the summer season. The Cinesphere, the original IMAX theatre, reopened with new projection equipment and shows films regularly. On the eastern island, Trillium Park and the William Davis trail opened in 2017. A marina, sheltered by three sunken lake freighters operates at the site; the western island and the exhibit "pods", several pavilions suspended above a lagoon, have remained closed. The western island still has several buildings dating from the opening of the facility, a former log ride, exhibit buildings that are not in use, the western island has been used for special events.
The Government of Ontario is considering further redevelopment of the site. The Ontario Place theme park operated annually during the summer months from 1971 until 2011. Designed to promote the Province of Ontario through exhibits and entertainment, its focus changed over time to be that of a theme park for families with a water park, a children's play area, amusement rides. Exhibits in the pods were discontinued and the pods became a venue for private events; the concert stage was rebuilt as the Amphitheatre. After a long period of declining attendance, the Government of Ontario closed the facility except for its music venue and marina after the 2011 season. Built in 1926, the CNE Ontario Government Building displayed exhibits about Ontario at the annual Canadian National Exhibition. After the success of the Ontario Pavilion at Expo 67 in Montreal, the Government of Ontario decided to replace the CNE building with a new state-of-the-art showcase; the government at first considered moving the Ontario Pavilion to a site on Toronto Island but instead decided at the instigation of Jim Ramsay, to build a facility elsewhere on the waterfront.
Ontario Premier John Robarts announced the project at the opening of the CNE in August 1968. We shall utilize the natural setting of the waterfront, modern structural designs, hope to create the mood of gaiety and openness which helped make so popular the Ontario Pavilion at Expo'67 The park itself was conceived as an onshore exhibit, but this idea was discarded in favour of five large, architecturally unique, three-level pods in an aquatic setting somewhat similar in concept to Montreal's Expo 67 grounds; each pod would be 8,000 square feet in area, suspended by steel cables from four large central pylons driven deep into the lake bed. These pods housed various Ontario-themed exhibits; the first model displayed to the government dismayed director Jim Ramsay: The first time we saw it was in October 1968, when the architects brought in this small model and laid it before us. It was nothing but a few pieces of balsa wood, some pieces of black plastic and a half tennis ball sticking up. I remember thinking'Oh my God – what's this we're getting?'
The original plans were estimated to cost CA$13 million to construct. Plans for the facility grew to include the Forum outdoor amphitheater, nine restaurants, nine snack bars, three land rides and tour boats and an additional 33 acres of landfill; the park was built by the Ontario Department of Development. The architects were Zeidler. Construction started on March 17, 1969. During the design phase, a difficult design problem developed; the cost of the open-water pod foundations alone would consume the entire budget for the pods' construction. Architect Eb Zeidler was faced with a dilemma: how to construct the pods without the necessary budget. Zeidler developed an innovative solution: after a trip to the Caribbean, he realized that a "barrier reef" concept would cut down on wave action from the lake enough to reduce the cost of the pods' foundation to 1/10 of the original open-water estimate. After some quarrels with the Toronto Harbour Commission, the reef plan was modified to incorporate three artificial "barrier islands" made from city landfill.
The five steel and aluminum pavilion pods are square with 88-foot sides. Each pod is supported by four pipe columns. Tension cables support the short-span trusses, they sit on concrete filled caissons, driven 30 feet into the lake's bedrock. Each of the pavilions is connected to one the land by glazed steel bridges. Ontario Place was designed to have appearance. Zeidler says that the structures were designed to "give an illusion of dimensionless space, exploiting technology to shape the society of tomorrow." The Forum, an outdoor concert venue, was featured on a central hub-island, while a children's village would occupy an eastern island. A commercial section overlooked the water, with modular construction for shops and restaurants to the west. All would be connected by an intricately planned set of bridges. In addition, each island would have a unique colour scheme, the enti
Ontario Power Generation
Ontario Power Generation Inc. is a Crown corporation wholly owned by the Government of Ontario. OPG is responsible for half of the electricity generation in the Province of Ontario, Canada. Sources of electricity include nuclear, wind and biomass. Although Ontario has an open electricity market, the provincial government, as OPG's sole shareholder, regulates the price the company receives for its electricity to be less than the market average, in an attempt to stabilize prices. Since 1 April 2008, the company's rates have been regulated by the Ontario Energy Board. OPG was established in April 1999 under the Ontario Progressive Conservative government of premier Mike Harris as a precursor to deregulation of the province's electricity market; as part of government plans to privatize the assets of Ontario Hydro, the utility was split into five separate corporations. OPG was created as the operator of all of Ontario Hydro's electricity generating stations. Bernard Lord is the Chairman of the Board of Directors.
He was appointed as Chairman on 1 April 2014. Jeffrey J. "Jeff" Lyash is the President and Chief Executive Officer of OPG. He was appointed to this position on 21 August 2015 when the previous President and CEO, Tom Mitchell, resigned. Other current members of the Board include William A. Coley, John Herron, M. George Lewis, Peggy Mulligan, Gerry Phillips, Lisa DeMarco, Brendan Hawley, Ira Kagan, Nicole Boivin, Jean Paul Gladu, Yezdi Pavri and Jim Reinsch; the financial situation at Ontario Power Generation has improved since 2003. Its profits for 2005 were $366 million, its credit rating was upgraded. In July 2006, Liberal Energy Minister Dwight Duncan described OPG's turnaround as "ne of the untold stories of the last two years"On the local public relations side, OPG has won many awards for its performance as a "good corporate citizen". Most OPG was named for the fourth year in a row to the Corporate Knights Top 50 Best Corporate Citizens in Canada. OPG sponsors community events across the province and houses wildlife trails in the exclusion zones around its nuclear stations in Durham Region.
The company's annual employee charity campaign has raised millions of dollars for charities across Ontario. In October 2008, OPG was named one of "Canada's Top 100 Employers" by Mediacorp Canada Inc. and was featured in Maclean's newsmagazine. That month, OPG was named one of Greater Toronto's Top Employers, announced by the Toronto Star newspaper. OPG reports on its operational and environmental record; the company publishes quarterly Performance Reports summarizing its performance in these areas. OPG purchased 9 million shares of former Crown corporation Hydro One, another Ontario Hydro successor company, in April 2016. OPG is the operator of two nuclear power plants. OPG owns two other nuclear generating stations on Lake Huron in western Ontario which are leased to and operated by Bruce Power. Waste OPG operates three facilities for the interim management of nuclear waste generated by OPG’s 10 nuclear reactors and Bruce Power’s eight nuclear reactors; the company is proposing to construct and operate a deep geologic repository on the Bruce Nuclear site, adjacent to its present Western Waste Management Facility.
The repository would provide permanent storage of low- and intermediate-level radioactive waste produced from the operation of the Bruce and Darlington nuclear generating stations. In 2005, OPG initiated the regulatory approval process. Following a comprehensive Environmental Assessment process and two rounds of public hearings in front of a federal joint review panel, on May 6, 2015 the JRP issued the EA Report and recommended the approval of OPG's DGR to the federal government. In February 2016, the Federal Minister of the Environment and Climate Change delayed a decision on OPG's DGR, causing a pause in the timeline for the EA decision to be issued. While the JRP had recommended to the federal government the project move forward based on the strong technical safety case, the Minister requested OPG provide further information. OPG has committed to provide the requested studies and additional information by the end of 2016. New Build OPG has begun the process of building up to four new nuclear units at the site of its Darlington Nuclear Generating Station but in October 2013, the Province of Ontario declared that the Darlington new build project would not be part of Ontario's long-term energy plan, citing the high capital cost estimates and energy surplus in the province at the time of the announcement.
Pickering End of Commercial Operations In January 2016, the Province of Ontario approved plans to pursue continued operation of the Pickering Nuclear Generating Station to 2024. OPG will work with the Ministry of Energy, the Independent Electricity System Operator and the Ontario Energy Board to pursue continued operation of the Pickering Station to 2024. All six units would operate until 2022. Extending Pickering’s operation will ensure a reliable, clean source of base load electricity during refurbishment of the Darlington Nuclear Generating Station and the initial Bruce Nuclear refurbishments. Any plan to extend Pickering’s life requires approval from the Canadian Nuclear Safety Commission. OPG is working on a licence application to the CNSC for approval in 2018. OPG has made some investments in alternative electricity generation. OPG operates a wind turbine at the Pickering Nuclear site location. By 2014, OPG had stopped burning traditional coal to generate electricity
A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, live support software, social media, instant message, e-mail. A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, one or more supervisor stations, it can be independently operated or networked with additional centres linked to a corporate computer network, including mainframes, microcomputers and LANs. The voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.
The contact centre is a central point. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered, it is a part of company's customer relationship management. The majority of large companies use contact centres as a means of managing their customer interaction; these centres can be operated by either an in house department responsible or outsourcing customer interaction to a third party agency. The origins of call centres dates back to the 1960s with the UK-based Birmingham Press and Mail, which installed Private Automated Business Exchanges to have rows of agents handling customer contacts. By 1973, call centres received mainstream attention after Rockwell International patented its Galaxy Automatic Call Distributor for a telephone booking system as well as the popularization of telephone headsets as seen on televised NASA Mission Control Center events. During the late 1970s, call centre technology expanded to include telephone sales, airline reservations and banking systems.
The term "call centre" was first published and recognized by the Oxford English Dictionary in 1983. The 1980s experienced the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centres increased with the deregulation of long distance calling and growth in information dependent industries; as call centres expanded, unionisation occurred in North America to gain members including the Communications Workers of America and the United Steelworkers. In Australia, the National Union of Workers represents unionised workers. In Europe, Uni Global Union of Switzerland is involved in assisting unionisation in this realm and in Germany Vereinte Dienstleistungsgewerkschaft represents call centre workers. During the 1990s, call centres expanded internationally and developed into two additional subsets of communication, contact centres and outsourced bureau centres. A contact centre is defined as a coordinated system of people, processes and strategies that provides access to information and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organisation.
In contrast to in-house management, outsourced bureau contact centres are a model of contact centre that provide services on a "pay per use" model. The overheads of the contact centre are shared by many clients, thereby supporting a cost effective model for low volumes of calls; the modern contact center has developed more complex systems, which require skilled operational and management staff that can use multichannel online and offline tools to improve customer interaction. Call centre technologies include speech recognition software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, support automation and many other technologies to improve agent productivity and customer satisfaction. Automatic lead selection or lead steering is intended to improve efficiencies, both for inbound and outbound campaigns; this allows inbound calls to be directly routed to the appropriate agent for the task, whilst minimising wait times and long lists of irrelevant options for people calling in.
For outbound calls, lead selection allows management to designate what type of leads go to which agent based on factors including skill, socioeconomic factors and past performance and percentage likelihood of closing a sale per lead. The universal queue standardises the processing of communications across multiple technologies such as fax and email; the virtual queue provides callers with an alternative to waiting on hold when no agents are available to handle inbound call demand. Call centres have been built on Private branch exchange equipment, owned and maintained by the call centre operator themselves; the PBX can provide functions such as automatic call distribution, interactive voice response, skills-based routing. In virtual call centre model, the call centre operator pays a monthly or annual fee to a vendor that hosts the call centre telephony equipment in their own data centre. In this model, the operator does not own, operate or host the equipment that the call centre runs on. Agents connect to the vendor's equipment through traditional PSTN telephone lines, or over voice over IP.
Calls to and from prospects or contacts originate from or terminate at the vendor's data centre, rather than at
Government of Ontario
The Government of Ontario, formally Her Majesty's Government of Ontario, is the provincial government of the province of Ontario, Canada. Its powers and structure are set out in the Constitution Act, 1867; the government includes the cabinet of the day, selected from members of the Legislative Assembly of Ontario, the non-political civil service staff within each provincial department or agency. The civil service that manages and delivers government policies and services is called the Ontario Public Service; the province of Ontario is governed by a unicameral legislature, the Legislative Assembly of Ontario, which operates in the Westminster system of government. The province's head of government, known as the Premier of Ontario, is appointed by the Lieutenant Governor; the Premier, invariably the leader of a political party represented in the Legislative Assembly, selects members of the Cabinet, who are appointed by the Lieutenant Governor. The Premier and Cabinet, who are responsible for the overall direction and functioning of the government, are entitled to remain in office so long as it maintains the confidence of the elected Legislative Assembly.
The Premier has been the leader of the party holding the largest number of seats in the Legislative Assembly, but this is not a constitutional requirement. The 26th and current Premier of Ontario is Doug Ford of the Ontario Progressive Conservative Party after the PCs won a majority of seats in 2018. Owing to the location of the Ontario Legislative Building on the grounds of Queen's Park, the Ontario government is referred to by the metonym "Queen's Park"; the functions of the Sovereign, Elizabeth II, Queen of Canada, known in Ontario as the Queen in Right of Ontario, are exercised by the Lieutenant Governor of Ontario. The Lieutenant Governor is appointed by the Governor General of Canada on the recommendation of the Prime Minister of Canada; the executive powers in the province lie with the Lieutenant Governor of Ontario, but these are exercised always on the advice of the Premier of Ontario and the rest of the Executive Council of Ontario. The legislative powers in the province lie with the Legislative Assembly of Ontario.
The premier and other ministers in the Cabinet are members of, responsible to, the Legislative Assembly. For the 2013-2014 fiscal year, the Ontario government planned to spend C$127,600,000,000, including a deficit of C$11,700,000,000; as of March 31, 2014, the total Ontario debt stood at $295.80 billion. The Ontario Public Service was named one of "Canada's Top 100 Employers" by Maclean's newsmagazine in 2009, again in 2010; the Ontario Public Service was named one of Greater Toronto's Top Employers by the Toronto Star in 2009, was named one of "Canada's Best Diversity Employers" in 2009 by Bank of Montreal Association of Management and Professional Crown Employees of Ontario Cabinet of Ontario Family Responsibility Office Ontario general election, 2007 Ontario Public Service Employees Union Performance indicator Politics of Ontario Government of Ontario official website
Ministry of Education (Ontario)
The Ministry of Education is the Government of Ontario ministry responsible for government policy, curriculum planning and direction in all levels of public education, including elementary and secondary schools. This Ministry is responsible for curriculum and guidelines for all recognized elementary and secondary schools in the province and some outside the province; the ministry is responsible for public and separate school boards across Ontario, but are not involved in the day-to-day operations. A number of ministers of education went on to become Premier, including Arthur Sturgis Hardy, George Ross, George Drew, John Robarts, Bill Davis, Kathleen Wynne; the current Minister of Education is Lisa Thompson. Prior to confederation, the supervision of the education system and the development of education policy of Canada West were the responsibilities of the Department of Public Instruction. Founded in 1850, the department was headed by the Chief Superintendent of Education, Egerton Ryerson, reported to the Executive Council and the Legislative Assembly through the Provincial Secretary.
In February 1876, the Department of Public Instruction was replaced by the Department of Education. The new department was presided over by the Minister of Education, assigned the powers held by the Chief Superintendent of Education. Responsibilities for post-secondary education were part of the department's portfolio prior to 1964 when the Department of University Affairs was created; the Department of Education continued to be responsible for post-secondary education in applied arts and technology until 1971 when the responsibility was transferred to the renamed Department of Colleges and Universities. In 1972, the Department of Education was renamed the Ministry of Education; the ministry again oversaw post-secondary education between 1993 and 1999. The Hall-Dennis Report titled Living and Learning, called for broad reforms to Ontario education, to empower teachers and the larger community, put students' needs and dignity at the centre of education; the Fullan Report titled Great to Excellent, calls for a focus on the 6 C's: Character, Communication, Critical thinking and problem solving and teamwork, Creativity and imagination.
The report calls for innovation in how these areas are learned. Ontario public schools use progressive discipline. Discipline is corrective and supportive rather than punitive, with a focus on prevention and early intervention, it is a whole-school, systemic approach, engaging students and the larger community, as well as classes and boards. Schools are to recognize and respect the diversity of parent communities, partner with them accordingly. Students are surveyed at least every two years about their experience of the school climate."For students with special education needs, interventions and consequences must be consistent with the student’s strengths and needs". While the school principal is responsible for discipline, all board employees who come into contact with students are responsible for stepping in if inappropriate behaviour occurs; the principal may delegate powers and duties related to discipline. Education in Ontario Ministry of Advanced Education and Skills Development List of school districts in Ontario Ministry of Education Biography of the Minister of Education
Ontario Clean Water Agency
The Ontario Clean Water Agency is a Crown agency of the Province of Ontario that provides operation and management services for more than 450 water and wastewater treatment facilities in the province. OCWA was created in 1993 by the NDP government of Premier Bob Rae under the Ontario Capital Investment Plan Act and took over provincial ownership of 153 water-treatment plants and 77 sewage-treatment facilities, it operated 116 municipally owned water and sewage facilities. By 1996, it had 800 employees and held contracts to operate 429 facilities in the province, comprising 25 per cent of Ontario's water-treatment plants and 57 per cent of the wastewater-treatment plants. In October of that year, the Progressive Conservative government under Premier Mike Harris, which came to power in 1995, announced its plans to turn ownership of the facilities over to the municipalities and privatize OCWA as an environmental consulting firm. Ownership of the facilities was transferred to the municipalities.
It was transformed into a management services organization and in 1998 won what was Canada's largest water and wastewater operations and maintenance contract—a 10-year, $213 million deal to operate the South Peel system. By 2000, OCWA operated and maintained more than 300 municipally-owned water and sewage treatment facilities on behalf of about 200 Ontario municipalities. In May 2000, an outbreak of E. coli contamination occurred in the water system of Walkerton, Ontario. In the aftermath of the disaster and the ensuing reforms to water treatment, the OCWA was put in charge of the cleanup of the water supply system of the town; this included a complete flushing of all the pipes in Walkerton, including those located in every building in the town. Water supply and sanitation in Canada Ontario Clean Water Agency