Telephone numbers in Singapore
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Location of Singapore
|Regulator||Info-communications Media Development Authority|
+65 XXXX XXXX+60 2 XXXX XXXX (Previously before July 2017)
|Country calling code||+65 (+60 2 via Malaysia until July 2017)|
|International call prefix||000, 001, 002, 008, 011, 013, 018, 019, 020, and 021|
|Trunk prefix||none (Previously 0 via Malaysia until 1995)|
Telephone numbers in Singapore, also known as the National Numbering Plan, are regulated by the Info-communications Media Development Authority (IMDA). Due to the small geographical size of Singapore, there are no area or trunk codes (Previously before 1995, trunk code '0' were used due to Malaysian telephone numbering plan), with the Public Switched Telephone Network, Radio Network and IP Telephony all belonging to one numbering area, and thus comes in the same 8-digit numbering format. Numbers are categorised based on the first digit, thus providing ten possible categories, of which six are currently in use and the remaining four reserved for future usage.
Until 1985, subscribers' telephone numbers in Singapore were five and six digits. Five digits were introduced in 1960s, whereas 5-digit and 6-digit phone numbers were introduced in 1960s as fixed lines grew, but in that year, these changed to seven digits as the introduction of new towns arose (Tampines, Jurong East, Bukit Batok, Yishun and Hougang) and a large number of new numbers were required. Rationalisation was based on geographical locale over the 12 years.
In 1995, the digit '9' was added to the front of mobile phone and pager numbers, making numbers eight digits, and on 1 March 2002, the digit '6' was added to the front of existing fixed line telephone numbers. The migration to the 8-digit numbering plan was planned to be on 2002, ahead of 2004 deadline. Full telecommunication liberalisation in April 2000 has led to rapid growth in the market, resulting in increased demand in numbers. The implementation of 8-digit numbering plan, ensures that there will be a sufficient number resource pool to cater to the expanded telecommunication services. Preparation work started in 1999, as an effective approach had to be worked out for the implementation, with minimum service disruption and inconvenience to customers. The public telecommunication service providers - SingTel and StarHub, will implement the 8-digit numbering plan and ensure smooth service continuity for their customers after the migration. There will be a parallel run of 7-digit and 8-digit numbers from 1 March 2002 to 31 March 2002. From 1 April 2002 to 30 June 2002, the 7-digit numbers will hear the change number announcement and after which calls will be disconnected, before re-dialing "6" again. Callers will be disconnected with service unavailable after the conversion.
In March 2004, in response to the growing mobile phone numbering in Singapore, 8-digit mobile phone numbers with the number starting from "8" is introduced.
Calls to Malaysia and Indonesian border towns
Until 1995, calls to Malaysia from Singapore were direct and similar to domestic phone calls, with only the area code for fixed line or Malaysian mobile phone code and number being required, hence 03 for Kuala Lumpur fixed line or 019 for Celcom mobile carrier were dialed instead of +60 3 and +60 19. In 1995, owing to the divergence of the two countries' numbering plans, the Subscriber Trunk Dialling prefix 020 was adopted. For example, in order to call a number in Kuala Lumpur, 020 is dialled first, followed by the area code 3 (excluding the leading zero), then the subscriber number.
Similarly, calls to Batam, Samarinda, Pekanbaru and Tanjung Pinang in Indonesia require only the code 011, followed by the area code (minus '0') and the subscriber's number, hence to call a number in Batam from Singapore, a subscriber would dial 011 778 xxx xxx, instead of the international code +62 778. Calls to the rest of Indonesia, including those to mobile phones, require international dialling.
Following the liberalization of the telecommunications industry, new carriers are assigned new carrier-specific codes for international and regional trunk call services. The codes 020 and 011 are assigned to the incumbent carrier SingTel. The other two major carriers, M1 and StarHub, do not offer any special dialling arrangements for calling to Malaysia and Indonesia, instead requiring full international dialling, the same as calling other countries.
Numbering scheme and format
3xxx xxxx - Business and Corporate IP Telephony Services
6xxx xxxx - Public Switched Telephone Network (PSTN) and Residential IP Telephony Services
8zxx xxxx - Mobile and Data Services
9yxx xxxx - Mobile, Pager (until May 2012), and Data Services
Special service numbers
800 xxx xxxx - Toll-free international services
1800 xxx xxxx - Toll-free domestic services (Free if calling from a landline. Airtime charges apply if calling from a mobile line.)
1900 xxx xxxx - Premium rate services
0xx - International access code
13xx - Voicemails
1711 (SingTel)/171* (M1) - Speaking clock
1777 - Non-emergency ambulance
16xx - Service providers' customer services
18xx - International calling card access numbers
995 - Singapore Civil Defence Force - Fire or Emergency Ambulance
999 - Police
- x denotes 0 to 9
- y denotes 0 to 8 only
- z denotes 1 to 8 only
This is the list of telephone exchanges in Singapore. They also share the telephone exchanges with OpenNet locations, cable TV and '6'-regoed phone lines (each from SingTel and StarHub).
- Ang Mo Kio Telephone Exchange
- Ayer Rajah Telephone Exchange - August 1977
- Bedok Telephone Exchange - 20 February 1973
- Bukit Panjang Telephone Exchange
- Central Telephone Exchange - 14 July 1980
- Changi Telephone Exchange
- Geylang Telephone Exchange
- Hougang Telephone Exchange
- Jurong Telephone Exchange
- Jurong East Telephone Exchange
- Jurong West Telephone Exchange
- Lavender Telephone Exchange - 13 March 1973
- Orchard Telephone exchange
- Pasir Ris Telephone Exchange - 14 October 1991
- Paya Lebar Telephone Exchange - 8 October 1960
- Queenstown Telephone Exchange - 7 July 1957
- Seletar Telephone Exchange
- Tampines Telephone Exchange
- Tanjong Katong Telephone Exchange - 11 July 1957
- Tanjong Pagar Telephone Exchange
- Tuas Telephone Exchange
- Woodlands Telephone Exchange
- Woodlands East Telephone Exchange (Under review due to the new HDB Estates in Woodlands/Sembawang and Yishun).
Former telephone exchanges
- Changi (Upper Changi Road)
Built in October 1958
- City (George Street)
Built in July 1959
- Clementi (Clementi)
- Fort Canning
- Lim Chu Kang (Lorong Tukol)
- Nee Soon (Upper Thomson Road)
- Old Central (built in 1917)
- Sembawang (Jalan Ulu Sembawang, demolished in 2005)
- Tiong Bahru
International direct dialing and VoIP services
The generic international call prefix when making an international call is 000, which all telecommunications service providers are required to share. However, the code is not well known as carrier-specific access codes are generally used, such as 001 for SingTel, 002 for M1 and 008 for StarHub. On a mobile phone, a plus sign (+) can be keyed in as a substitute for the prefix.
VoIP services, such as Zone 1511, use prefixes in the 15xx range. For example, to call a number in London using Zone 1511, a subscriber would dial 1511 44 20 xxxx xxxx. hhAccess codes in the 0xx range (for example, 018 - StarHub's VoIP services or 019 - SingTel's VoIP services) indicate a Tier 1 VoIP provider. Access codes like 1xxx (for example, 1511) are indicative of a Tier 2 VoIP provider.