Booz Allen Hamilton

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Not to be confused with Booz & Company.
Booz Allen Hamilton Inc.
Public
Traded asNYSE: BAH
Russell 1000 Component
Industry
Founded1914; 105 years ago (1914)
FounderEdwin G. Booz
James L. Allen
Carl L. Hamilton
Headquarters
McLean, Virginia
,
U.S.[1]
Key people
ServicesManagement and Technology Consulting
RevenueIncrease US$5.48 billion (2014)[2]
Increase US$239.955 million (FY 2012)[2]
Number of employees
23,300[3] (2017)
Websitewww.boozallen.com

Booz Allen Hamilton Inc. (informally Booz Allen)[4] is an American management and information technology consulting firm,[5] headquartered in McLean, Virginia,[6] in Greater Washington, D.C., with 80 other offices around the globe. The company's stated core business is to provide consulting, analysis and engineering services to public and private sector organizations and nonprofits.[7][8]

History[edit]

Beginnings[edit]

The company that was to become Booz Allen was founded in 1914, in Evanston, Illinois, when Northwestern University graduate Edwin G. Booz founded the Business Research Service. Based on Booz's theory that companies would be more successful if they could call on someone outside their own organizations for expert, impartial advice,[9] the company was a pioneer in the field of management consulting, being the first firm to use the term.[10]

Although Booz was drafted during World War I, by then he already managed to form a reputation by attracting a number of major clients, such as Goodyear Tire & Rubber Company, Chicago's Union Stockyards and Transit Company, and the Canadian & Pacific Railroad.[11]

During the following three decades, the company went through a number of name changes and business models, becoming a partnership called Booz, Fry, Allen & Hamilton in 1936, before Fry's departure in 1942 left it with the current name of Booz, Allen and Hamilton.

According to the company, "In 1940, the firm was hired to help the United States Secretary of the Navy with World War II preparations. Since then, Booz Allen has had a hand in several notable private and public engagements throughout its years, such as advising on the breakup of Bell System and helping organize the National Football League in the 1960s."[12]

Post-War Era[edit]

In general, the post-war era saw a shift in the company's client pool, with the most lucrative contracts coming from governmental institutions and different branches of the Armed Forces.[11]

While Edwin G. Booz died in 1951, the company continued to expand. In 1953, it received its first international contract, helping reorganize land-ownership records for the newly established Philippine government.[13]

The partnership was dissolved in 1962 and the company was registered as a private corporation.

The company's activities during this period varied greatly, from contracts with the World Bank through which they were to help the governments of Brazil, Argentina, and Venezuela develop steel industries, to carrying out academic research and intelligence gathering for the CIA in countries where USA's interests were at stake. This includes gathering information on the New People's Army in the Philippines in 1984, devising a computer model of the Haitian society just before the American 1994 military intervention and contributions to various other American-backed efforts for regime changes around the world.[13]

In 1998, Booz Allen Hamilton developed a strategy for the IRS to reshuffle its 100,000 employees into units focused on particular taxpayer categories.[14]

21st Century[edit]

In recent years, Booz Allen increased its activity in the intelligence sector, to the point where Bloomberg named it "the world's most profitable spy organization".[15] According to an Information Week piece from 2002, Booz Allen had "more than one thousand former intelligence officers on its staff".[13] According to its own website, the company "employs more than 10,000 TS/SCI cleared personnel",[16] which would make it one of the largest employers of cleared personnel in the United States.

In 2010, Booz Allen went public with an initial public offering of 14,000,000 shares at $17 per share. [17][18] In 2012, Booz Allen purchased the Defense Systems Engineering & Support division of ARINC, adding approximately 1,000 new employees to its roster.[19] In 2014, Booz Allen acquired Epidemico.[7][20] In 2015, Booz Allen acquired the software development division of the Charleston, S.C. technology firm SPARC.[21][22] In 2017, Booz Allen acquired eGov Holdings.[23]

Research and publications[edit]

Booz Allen has been credited with developing several business concepts. In 1957, Sam Johnson, great grandson of the S.C. Johnson & Son founder, and Booz Allen's Conrad Jones published How to Organize for New Products[24] which discussed theories on product life-cycle management.[25][26] In 1958, Gordon Pehrson, deputy director of U.S. Navy Special Projects Office, and Bill Pocock of Booz Allen Hamilton developed the Program Evaluation and Review Technique (PERT).[27][28] In 1982, Booz Allen's Keith Oliver coined the term "supply chain management".[29] In 2013, Booz Allen's Mark Herman, Stephanie Rivera, Steven Mills, and Michael Kim published the Field Guide to Data Science.[30] A second edition was published in 2015.[31] In 2017, Booz Allen's Josh Sullivan and Angela Zutavern published The Mathematical Corporation.[32]

Controversies and Leaks[edit]

Booz Allen office, Washington, D.C.

SWIFT[edit]

In 2006 at the request of the Article 29 Working Party (an advisory group to the European Commission) the American Civil Liberties Union (ACLU) and Privacy International (PI) investigated the U.S. government's SWIFT surveillance program and Booz Allen's role therein. The ACLU and PI filed a memo at the end of their investigation which called into question the ethics and legality of a government contractor (in this case Booz Allen) acting as auditors of a government program, when that contractor is heavily involved with those same agencies on other contracts. The basic statement was that a conflict of interest may exist. Beyond that, the implication was also made that Booz Allen may be complicit in a program (electronic surveillance of SWIFT) that may be deemed illegal by the European Commission.[33][34]

Homeland Security[edit]

A June 28, 2007 article in The Washington Post related how a United States Department of Homeland Security contract with Booz Allen increased from $2 million to more than $70 million through two no-bid contracts, one occurring after the DHS's legal office had advised DHS not to continue the contract until after a review. A Government Accountability Office (GAO) report on the contract characterized it as not well-planned and lacking any measure for assuring valuable work to be completed.

According to the article,

A review of memos, e-mail and other contracting documents obtained by The Washington Post show that in a rush to meet congressional mandates to establish the information analysis and infrastructure protection offices, agency officials routinely waived rules designed to protect taxpayer money. As the project progressed, the department became so dependent on Booz Allen that it lost the flexibility for a time to seek out other contractors or hire federal employees who might do the job for less.

Elaine C. Duke, the department's chief procurement officer, acknowledged the problems with the Booz Allen contract. But Duke said those matters have been resolved. She defended a decision to issue a second no-bid contract in 2005 as necessary to keep an essential intelligence operation running until a competition could be held.[35]

2011 Anonymous hack[edit]

On July 11, 2011[36][37] the group Anonymous, as part of its Operation AntiSec,[38] hacked into Booz Allen servers, extracting e-mails and non-salted passwords from the U.S. military. This information and a complete dump of the database were placed in a file shared on The Pirate Bay.[39] Despite Anonymous' claims that 90,000 emails were released, the Associated Press counted only 67,000 unique emails, of which only 53,000 were military addresses. The remainder of the addresses came from educational institutions and defense contractors.[40] Anonymous also said that it accessed four gigabytes of Booz Allen source code and deleted those four gigabytes. According to a statement by the group, "We infiltrated a server on their network that basically had no security measures in place."[41][42]

Anonymous accused Booz Allen of working with HBGary Federal by creating a project for the manipulation of social media. Anonymous also accused Booz Allen of participating in intelligence-gathering and surveillance programs of the U.S. federal government and, as stated by Kukil Bora of the International Business Times, "possible illegal activities".[38] Booz Allen confirmed the intrusion on 13 July, but contradicted Anonymous' claims in saying that the attack never got past their own systems, meaning that information from the military should be secure.[43] In August of that year, during a conference call with analysts, Ralph Shrader, the chairman and CEO, stated that "the cost of remediation and other activities directly associated with the attack" were not expected to have a "material effect on our financial results".[44]

PRISM media leak[edit]

Main articles: PRISM (surveillance program) and Edward Snowden

In June 2013, Edward Snowden—at the time a Booz Allen employee[45] contracted to projects of the National Security Agency (NSA)—publicly disclosed details of classified mass surveillance and data collection programs, including PRISM. The alleged leaks are said to rank among the most significant breaches in the history of the NSA[46] and led to considerable concern worldwide. Booz Allen condemned Snowden's leak of the existence of PRISM as "shocking" and "a grave violation of the code of conduct and core values of our firm".[47] The company fired Snowden in absentia shortly after and stated he had been an employee for less than three months at the time. Market analysts considered the incident "embarrassing" but unlikely to cause enduring commercial damage.[48] Booz Allen stated that it would work with authorities and clients to investigate the leak. Charles Riley of CNN/Money said that Booz Allen was "scrambling to distance itself from Snowden".[49]

According to Reuters, a source "with detailed knowledge on the matter" stated that Booz Allen's hiring screeners detected possible discrepancies in Snowden's résumé regarding his education, since some details "did not check out precisely", but decided to hire him anyway; Reuters stated that the element which triggered these concerns, or the manner in which Snowden satisfied the concerns, were not known.[50]

On Wednesday July 10, 2013, the United States Air Force stated that it cleared Booz Allen of wrongdoing regarding the Snowden case.[51]

Political contributions[edit]

In 2013 David Sirota of Salon said that Booz Allen and parent company The Carlyle Group make significant political contributions to the Democratic Party and the Republican Party as well as individual politicians, including Barack Obama and John McCain.[52] According to Maplight, a company that tracked campaign donations, Booz Allen gave a total of just over $87,000 to U.S. lawmakers from 2007 to June 2013.[53] Sirota concluded that "many of the politicians now publicly defending the surveillance state and slamming whistleblowers like Snowden have taken huge sums of money from these two firms", referring to Booz Allen and Carlyle, and that the political parties are "bankrolled by these firms".[52]

According to CNBC, these contributions resulted in a steady stream of government contracts, which puts Booz Allen in privileged position. Due to the company's important government services, “the government is unlikely to let the company go out of business. It's too connected to fail”.[54] Furthermore, the influence Booz Allen carries in Washington isn't restricted to donations, but to a large network of lobbyists and political insiders. According to government watchdog OpenSecrets, “4 out of 6 Booz Allen Hamilton lobbyists in 2015-2016 have previously held government jobs”.

Activities in foreign countries[edit]

In June 2012 Booz Allen expanded its operations in North Africa and the Middle East, with initial plans to add operations in Kuwait, Oman, Qatar, United Arab Emirates. It planned to later add operations to Bahrain, Saudi Arabia, and Turkey, during a time when those countries, as stated by Jill R. Aitoro of the Washington Business Journal, were "recover[ing] from the turmoil associated with the Arab Spring".[55] The Booz Allen employee base, when it was a part of Booz & Company, had long-term relationships with many North African and Middle Eastern countries; Booz Allen had split from Booz & Company[55] David Sirota of Salon said that politicians in the United States who received financing from Booz Allen and "other firms with a similar multinational business model" have vested interests in "denigrating the democratic protest movements that challenge Mideast surveillance states that make those donors big money, too."[52]

Booz Allen helped the Government of the United Arab Emirates create an equivalent of the National Security Agency for that country. According to David E. Sanger and Nicole Perlroth of The New York Times, "one Arab official familiar with the effort" said that "They are teaching everything. Data mining, Web surveillance, all sorts of digital intelligence collection."[56] In 2013 Sanger and Perlroth said that the company "profits handsomely from its worldwide expansion".[56]

Booz Allen has particularly come under scrutiny for its ties to the government of Saudi Arabia and the support it provides to the Saudi armed forces. Alongside competitors McKinsey & Company and Boston Consulting Group, Booz Allen are seen as important factors in Crown Prince Mohammed bin Salman’s drive to consolidate power in the Kingdom.[57] On the military side, Booz Allen is employing dozens of retired American military personnel to train and advice the Royal Saudi Navy and provide logistics for the Saudi Army, but denies its expertise is used by Saudi Arabia in its war against Yemen. Additionally, it also entered an agreement with the Saudi government that involves the protection and cyber-security of government ministries,[58] with experts arguing that these defensive maneuvers could easily be used to target dissidents.

Notable personnel and associates (past and present)[edit]

Business[edit]

Government[edit]

Other Fields[edit]

See also[edit]

References[edit]

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Further reading[edit]

External links[edit]

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