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2012 Citilink Logo.svg
IATA ICAO Callsign
Founded 2001
Commenced operations 16 July 2001
Hubs Soekarno–Hatta International Airport
Secondary hubs Juanda International Airport
Frequent-flyer program Supergreen GarudaMiles
Fleet size 54
Destinations 34
Company slogan Better fly, Citilink
Parent company Garuda Indonesia
Headquarters Jakarta, Indonesia
Key people Juliandra Nurtjahjo (CEO)[1]
Operating income Increase US$16.03 million (2016)
Net income Increase US$9.96 million (2016)

Citilink is a low-cost airline headquartered in Jakarta, Indonesia. It was established in 2001 as a low-cost brand of Garuda Indonesia, set up to operate shuttle services between Indonesian cities. Since 30 July 2012, Citilink has officially operated as a separate subsidiary of Garuda Indonesia, operating with its own callsign, airline codes, logo and uniform.[2] Its main hub is Juanda International Airport, Surabaya, East Java.[3]


Citilink Fokker F28 Fellowship in 2003

Garuda Indonesia established Citilink as a low-cost brand in 2001 and operations commenced on 16 July that year with two Fokker F28 Fellowships transferred from the mainline fleet. Initial operations were from Surabaya on the island of Java to destinations not served by Garuda Indonesia's mainline fleet: Yogyakarta (also on Java); Balikpapan on the island of Borneo and Tarakan, North Kalimantan, just off Borneo's coast; and Makassar on the island of Sulawesi. By the end of 2001 Garuda had transferred five F28s to Citilink. In 2004 Citilink was serving ten destinations and Garuda began to replace the F28s with Boeing 737-300s. In 2008 Garuda temporarily suspended operations of Citilink, relaunching the brand in January 2009 after replacing the remaining Fokker F28s with more modern aircraft. In July 2010 Citilink operations were being conducted by two Boeing 737-300s and a Boeing 737-400.

Spinoff and expansion plans[edit]

In May 2011 Garuda announced plans for a spin-off of Citilink. The new business plan was for Citilink to become a separate business entity in the first quarter of 2012 with a full brand overhaul for the airline, including a new livery design; new website; a new cabin interior design and cabin crew uniforms; and new advertising and marketing strategies.[4] An integral part of this plan was for Citilink to secure 25 new Airbus A320s and utilising these new and more economical aircraft to expand into a significant regional low cost carrier with the anticipation that by 2015, Citilink would contribute 30 percent of Garuda Indonesia's revenue.[5][6]

After obtaining an Air Operator's Certificate in August 2012, Citilink had carried 8 million passengers by the end of 2013 and was running at a load factor of 85 percent and an On Time Arrival rate of 87 percent.[7] In May 2015 the airline's fleet consisted of four Boeing 737-300s, four Boeing 737-500s and thirty-four Airbus A320s.


Citilink Airbus A320-200 during final approach to Ngurah Rai Airport

As of August 2018, Citilink mostly serves Indonesian domestic destinations; it serves two international destinations:[8][9]

Country City Province Airport Notes Refs
East Timor Dili Presidente Nicolau Lobato International Airport
Indonesia Ambon Maluku Pattimura Airport
Indonesia Balikpapan East Kalimantan Sultan Aji Muhammad Sulaiman Airport
Indonesia Banjarmasin South Kalimantan Syamsudin Noor International Airport
Indonesia Banda Aceh Aceh Sultan Iskandar Muda International Airport
Indonesia Bandung Java Husein Sastranegara International Airport
Indonesia Banyuwangi Java Banyuwangi Airport [10]
Indonesia Batam Riau Islands Hang Nadim International Airport Hub
Indonesia Bengkulu Fatmawati Soekarno Airport
Indonesia Cirebon West Java Kertajati International Airport [11]
Indonesia Denpasar Bali Ngurah Rai International Airport
Indonesia Jakarta Soekarno–Hatta International Airport Hub
Indonesia Jakarta Halim Perdanakusuma International Airport Hub
Indonesia Jambi Sultan Thaha Airport
Indonesia Jayapura Papua Sentani International Airport
Indonesia Kendari Southeast Sulawesi Haluoleo Airport
Indonesia Kupang East Nusa Tenggara El Tari Airport
Indonesia Makassar South Sulawesi Sultan Hasanuddin International Airport
Indonesia Manado North Sulawesi Sam Ratulangi International Airport
Indonesia Mataram West Nusa Tenggara Lombok International Airport
Indonesia Malang East Java Abdul Rachman Saleh Airport
Indonesia Medan North Sumatra Kualanamu International Airport
Indonesia Padang West Sumatra Minangkabau International Airport
Indonesia Palangka Raya Central Kalimantan Tjilik Riwut Airport
Indonesia Palembang South Sumatra Sultan Mahmud Badaruddin II International Airport
Indonesia Pangkal Pinang Bangka Belitung Islands Depati Amir Airport
Indonesia Pekanbaru Riau Sultan Syarif Kasim II International Airport
Indonesia Pontianak West Kalimantan Supadio International Airport
Indonesia Semarang Central Java Achmad Yani International Airport
Indonesia Surabaya East Java Juanda International Airport Hub
Indonesia Yogyakarta Java Adisucipto International Airport
Indonesia Surakarta Central Java Adisumarmo International Airport
Indonesia Tanjung Pandan Bangka–Belitung Islands H.A.S. Hanandjoeddin International Airport
Malaysia Penang Penang International Airport [9]


One of Citilink's Airbus A320s, prior to delivery at Toulouse Airport

As of August 2018, Citilink operates the following aircraft:[12]

Citilink fleet
Aircraft In service Orders Passengers Notes
Airbus A320-200 44 180 Older leased A320s are to be retired and replaced by A320neos
Airbus A320neo 8 27 180
Boeing 737-500 2 96
Total 54 27

On 9 August 2011, Garuda Indonesia finalised an order for 25 Airbus A320 aircraft with options for 25 more, making the airline a new customer for the Airbus single aisle aircraft type.[13] The order consisted of 15 Airbus A320s and 10 Airbus A320neos, with five aircraft expected to be delivered each year between 2014 and 2018.[14][15] The fleet upgrade program was valued at around $2.13 billion.

By late 2011, Garuda Indonesia was seeking more used A320s in preparation for the launch of proposed international Citilink services in 2012.[4] In September 2011 the airline announced plans to introduce four more used A320s to enter into service between October 2011 and February 2012.[citation needed]

In December 2012, Citilink placed an order for 25 ATR 72-600s with options for 25 more.[16] This was Citilink's first direct order to a manufacturer. A direct order for 25 additional A320neos followed in January 2013, bringing up the total order to 35.[17]

Citilink's first A320, a second-hand aircraft, arrived in late June 2011 and entered into service on 16 September 2011, linking Jakarta with Balikpapan, Banjarmasin and Medan.[citation needed]

In September 2013, Citilink cancelled its plan to operate ATR 72s as its parent company Garuda Indonesia took over the order, citing commercial reasons.[citation needed]



Citilink aircraft cabins have standard configuration of 180 seats. In July 2018, Citilink introduced "Green Zone" programme.[18] Seats on the first five rows and emergency window exit rows are named green seats, while the rest are named regular seats. Passengers wanting to book or request a green seat or specific regular seat during booking or check-in will be charged for a certain fee. Additional benefits include free snacks, drinks, and insurance.[19]

Accidents and incidents[edit]

Citilink Flight 800 incident[edit]

On 28 December 2016, a video taken by a passenger aboard Citilink Flight 800, a flight from Juanda International Airport in Surabaya to Soekarno-Hatta International Airport in Jakarta went viral after it purportedly showed a drunk pilot making a "bizarre announcement" before take off. Several passengers immediately reported the incident to the airline's headquarters. The crew of the flight quickly removed the drunk pilot from the cockpit. Due to the incident, the flight was delayed for an hour.[20]

Citilink immediately took action by firing the pilot involved in the incident and issuing letters of apology to affected passengers.[21] As the video went viral, the incident brought negative scrutiny on the already reeling Indonesian aviation industry, sparking massive public outcry. The incident was widely reported in the media, with several international news organizations covering the incident.[22] The Indonesian Transport Ministry apologized publicly to the Indonesian people due to the incident. The ministry later added that the pilot had undergone drug testing, conducted by the Indonesian National Narcotic Agency.[23]

Another video, captured from cameras at the airport security checkpoint, later surfaced and went viral. The video showed the drunk pilot becoming jittery and even nearly losing his balance during the security check.[24] Police investigated the video, resulting in the Indonesian Transport Ministry sending Citilink its very first warning.[25]

In the aftermath of the incident, the CEO of Citilink, Albert Burhan, resigned.[26] The operational director of Citilink, Hadinoto Soedigno, also resigned in response to the incident.[27] Indonesian Transport Minister Budi Karya praised their actions due to the incident, stating that they were "very gentle".[28]

See also[edit]


  1. ^ "Juliandra Nurtjahjo Jadi Dirut Baru Citilink –". 2 April 2017.
  2. ^ "July 30, 2012 – Citilink officially separates from Garuda today". Archived from the original on April 9, 2013.
  3. ^ "Directory: World Airlines". Flight International. 2007-04-03. p. 66.
  4. ^ a b Garuda announces new plans for Citilink ahead of spin-off | The Jakarta Post
  5. ^ "25 New Airbus 320s". Retrieved 4 October 2014.
  6. ^ "2015, Citilink Contribute 30% Garuda Indonesia's Revenue". Retrieved 4 October 2014.
  7. ^ Widya Victoria (January 15, 2014). "Citilink Terbangkan 8 Juta Penumpang Sejak 2012" [Citilink Flies 8 Million Passengers Since 2012].
  8. ^ "Route Map". Citilink. Retrieved 16 August 2018.
  9. ^ a b Ayisy Yusof (26 March 2018). "Citilink Indonesia's new Jakarta-Penang route sets off for Asean expansion". New Straits Times. Retrieved 16 August 2018.
  10. ^ "Rute Baru Banyuwangi". Citilink. Retrieved 26 August 2018.
  11. ^ "Rute Baru Kertajati". Citilink. Retrieved 26 August 2018.
  12. ^ "Citilink Fleet Details and History". 30 July 2018. Retrieved 26 August 2018.
  13. ^ "Garuda Indonesia finalises order for 25 A320 Family aircraft" (Press release). Airbus. 9 August 2011.
  14. ^ "Garuda Teken Pembelian 25 Pesawat A320 Family". August 4, 2011.
  15. ^ Garuda Indonesia finalises order for 25 A320 Family aircraft Citilink A320neo – INTERNATIONAL AVIATION NEWS Archived 2013-05-24 at the Wayback Machine.
  16. ^ "Indonesia's Citilink Ordering 25 ATR 72-600s". 2012-12-27. Retrieved 2013-01-27.
  17. ^ "Citilink orders 25 Airbus A320neo" (Press release). Airbus. 25 January 2013. Retrieved 2013-01-27.
  18. ^ "Citilink introduces Green Zone facility". The Jakarta Post. 19 July 2018. Retrieved 26 August 2018.
  19. ^ "Green Zone". Citilink. Retrieved 26 August 2018.
  20. ^ "Pilot Ngelantur di Pesawat, Penerbangan Citilink Sempat Delay". Detik. Retrieved 22 January 2017.
  21. ^ "Penjelasan Lengkap Citilink Soal Pilot Ngelantur Jelang Terbang". Detik. Retrieved 22 January 2017.
  22. ^ "Shocking CCTV footage shows 'drunk' pilot stumbling through security before being fired when he 'tried to fly a plane with 154 passengers on board'". The Sun. Retrieved 22 January 2017.
  23. ^ "Kemenhub Minta Maaf Soal Pilot Ngelantur dan Minta Citilink Tindak Tegas". Detik. Retrieved 22 January 2017.
  24. ^ "Allegedly drunk pilot filmed stumbling through security". USA Today. Retrieved 22 January 2017.
  25. ^ "Ada Pilot Mabuk, Kemhub Layangkan Peringatan Pertama ke Citilink". Detik. Retrieved 22 January 2017.
  26. ^ "Pilotnya Diduga Mabuk, CEO Citilink Mengundurkan Diri". Detik. Retrieved 22 January 2017.
  27. ^ "Two Indonesian airline executives resign after footage shows pilot staggering to plane". ABC. Retrieved 22 January 2017.
  28. ^ "CEO Citilink Mundur, Menhub: Sangat Gentle!". Detik. Retrieved 22 January 2017.

External links[edit]