Emotional labor
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Emotional labor is the act of managing one's own emotions and the emotions of others to meet job expectations. It requires the capacity to manage and produce a feeling to fulfill the emotional require
A waitress at a restaurant is expected to do emotional labor, such as smiling and expressing positive emotion towards customers
A nurse working in a hospital is expected to express positive emotions towards patients, such as warmth and compassion.
Childcare worker at a daycare in Nigeria
A waitress taking an order in an American restaurant
Arlie Russell Hochschild
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Arlie Russell Hochschild is an American professor emerita of sociology at the University of California, Berkeley and writer. Hochschild has long focused on the human emotions that underlie moral belie
Emotional labor
…The sociologist Arlie Hochschild provided the first definition of emotional labor, which is displaying certain emotions to meet the requirements of a job. The related term emotion work…
Arlie Russell Hochschild