Help desk
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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University st
A help desk at Penn State University
Call centre
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A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is op
A 1970 police call centre in Brierley Hill, England
A very large call centre in Lakeland, Florida (2006)
Call centre worker confined to a small workstation/booth, using CallWeb Internet-based survey software
Workstation