1.
Telangana
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Telangana is one of the 29 states in India, located in southern India. Formed in June 2014 as the newest state in India, from the part of Andhra Pradesh, Telangana has an area of 112,077 square kilometres. It is the twelfth largest state in India, and the twelfth most populated state in India and its major cities include Hyderabad, Warangal, Nizamabad, Khammam, Karimnagar and Ramagundam. Telangana is bordered by the states of Maharashtra to the north and north west, Chhattisgarh to the north, Karnataka to the west and Andhra Pradesh to the east and south. Telangana had a history as the Telugu-speaking region of the state of Hyderabad. It joined the Union of India in 1948, in 1956, the Hyderabad state was dissolved as part of the linguistic reorganisation of states and Telangana was merged with former Andhra State to form Andhra Pradesh. Following a movement for separation, Telangan was awarded separate statehood on 2 June 2014, Hyderabad will continue to serve as the joint capital city for Andhra Pradesh and Telangana for a period of not more than ten years. After Asaf Jahis ceded the Seemandhra region to the British, the rest of the Telugu region retained the name Telingana and the other parts were called Madras Presidencys Circars and Ceded. One of the earliest uses of a similar to Telangana can also be seen in a name of Malik Maqbul, who was called the Tilangani. He was the commander of the Warangal Fort, the Satavahana dynasty became the dominant power in this region. It originated from the lands between the Godavari and Krishna rivers and was based at Amaravathi and Dharanikota, after the decline of the Satavahanas, various dynasties, such as the Vakataka, Vishnukundina, Chalukya, Rashtrakuta and Western Chalukya, ruled the area. The Telangana area experienced its golden age during the reign of the Kakatiya dynasty, rudrama Devi and Prataparudra II were prominent rulers from the Kakatiya dynasty. The dynasty weakened with the attack of Malik Kafur in 1309 and was dissolved after the defeat of Prataparudra by the forces of Muhammad bin Tughluq in 1323, the area came under the rule of the Delhi Sultanate in the 14th century, followed by the Bahmani Sultanate. Quli Qutb Mulk, a governor of Golkonda, revolted against the Bahmani Sultanate, on 21 September 1687, the Golkonda Sultanate came under the rule of the Mughal emperor Aurangzeb after a year-long siege of the Golkonda fort. In 1712, Qamar-ud-din Khan was appointed by emperor Farrukhsiyar as the viceroy of Deccan with the title Nizam-ul-Mulk and he was later recalled to Delhi, with Mubariz Khan appointed as the viceroy. In 1724, Qamar-ud-din Khan defeated Mubariz Khan to reclaim the Deccan suba and he took the name Asif Jah, starting what came to be known as the Asif Jahi dynasty. He named the area Hyderabad Deccan, subsequent rulers retained the title Nizam ul-Mulk and were called Asif Jahi nizams or nizams of Hyderabad. The Medak and Warangal divisions of Telangana were part of their realm, when Asif Jah I died in 1748, there was political unrest due to contention for the throne among his sons, who were aided by opportunistic neighbouring states and colonial foreign forces
2.
India
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India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the second-most populous country, and it is bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast. It shares land borders with Pakistan to the west, China, Nepal, and Bhutan to the northeast, in the Indian Ocean, India is in the vicinity of Sri Lanka and the Maldives. Indias Andaman and Nicobar Islands share a border with Thailand. The Indian subcontinent was home to the urban Indus Valley Civilisation of the 3rd millennium BCE, in the following millennium, the oldest scriptures associated with Hinduism began to be composed. Social stratification, based on caste, emerged in the first millennium BCE, early political consolidations took place under the Maurya and Gupta empires, the later peninsular Middle Kingdoms influenced cultures as far as southeast Asia. In the medieval era, Judaism, Zoroastrianism, Christianity, and Islam arrived, much of the north fell to the Delhi sultanate, the south was united under the Vijayanagara Empire. The economy expanded in the 17th century in the Mughal empire, in the mid-18th century, the subcontinent came under British East India Company rule, and in the mid-19th under British crown rule. A nationalist movement emerged in the late 19th century, which later, under Mahatma Gandhi, was noted for nonviolent resistance, in 2015, the Indian economy was the worlds seventh largest by nominal GDP and third largest by purchasing power parity. Following market-based economic reforms in 1991, India became one of the major economies and is considered a newly industrialised country. However, it continues to face the challenges of poverty, corruption, malnutrition, a nuclear weapons state and regional power, it has the third largest standing army in the world and ranks sixth in military expenditure among nations. India is a constitutional republic governed under a parliamentary system. It is a pluralistic, multilingual and multi-ethnic society and is home to a diversity of wildlife in a variety of protected habitats. The name India is derived from Indus, which originates from the Old Persian word Hindu, the latter term stems from the Sanskrit word Sindhu, which was the historical local appellation for the Indus River. The ancient Greeks referred to the Indians as Indoi, which translates as The people of the Indus, the geographical term Bharat, which is recognised by the Constitution of India as an official name for the country, is used by many Indian languages in its variations. Scholars believe it to be named after the Vedic tribe of Bharatas in the second millennium B. C. E and it is also traditionally associated with the rule of the legendary emperor Bharata. Gaṇarājya is the Sanskrit/Hindi term for republic dating back to the ancient times, hindustan is a Persian name for India dating back to the 3rd century B. C. E. It was introduced into India by the Mughals and widely used since then and its meaning varied, referring to a region that encompassed northern India and Pakistan or India in its entirety
3.
Nizam of Hyderabad
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The Asaf Jah Dynasty was founded by Mir Qamar-ud-Din Siddiqi, a viceroy of the Deccan under the Mughal Empire from 1713 to 1721. He intermittently ruled after Aurangzebs death in 1707, in 1724, Mughal control lapsed, and Asaf Jah declared himself independent in Hyderabad. Following the decline of the Mughal power, the region of Deccan saw the rise of Maratha Empire, the Nizam himself saw many invasions by the Marathas in the 1720s, which resulted in the Nizam paying a regular tax to the Marathas. The major battles fought between the Marathas and the Nizam include Palkhed, Bhopal, Rakshasbhuvan, and Kharda, in all of which the Nizam lost. Following the conquest of Deccan by Bajirao I and the imposition of chauth by him, Nizam remained a tributary of the Marathas for all intent and purposes. In 1805, after the British victory in the Second Anglo-Maratha War, in 1903 the Berar region of the state was separated and merged into the Central Provinces of British India, to form the Central Provinces and Berar. In 1947, at the time of the partition of India, Britain offered the 566 princely states in the sub-continent the option of acceding to either India or Pakistan, Hyderabad was the largest and most prosperous state of all princely states in India. It covered 82,698 square miles of fairly homogeneous territory and had a population of roughly 16.34 million people, Hyderabad State had its own army, airline, telecommunication system, railway network, postal system, currency and radio broadcasting service. In spite of the overwhelming Hindu majority, Hindus were severely under-represented in government, police, of 1765 officers in the State Army,1268 were Muslims,421 were Hindus, and 121 others were Christians, Parsis and Sikhs. Of the officials drawing a salary between Rs. 600-1200 per month,59 were Muslims,5 were Hindus and 38 were of other religions, the Nizam and his nobles, who were mostly Muslims, owned 40% of the total land in the state. The Nizam decided to keep Hyderabad independent, unlike the other princely states, in September 1948, in Operation Polo, the Indian Army marched into Hyderabad, deposed the Nizam, and annexed the state into the Indian Union. Seven Nizams ruled Hyderabad for two centuries until 1947, the Asaf Jahi rulers were great patrons of literature, art, architecture, and culture, and rich food. The Nizams patronized aspects of a Persianate society, copied from their Turco-Mongol Mughal overlords, the last Nizam had been the richest man in the world in his time. He pushed education, science, and establishment of Osmania University, nizām-ul-mulk was a title first used in Urdu around 1600 to mean Governor of the realm or Deputy for the Whole Empire. The word is derived from the Arabic language, as in Abu Ali Hasan ibn Ali Tusi, better known by his title of Nizam al-Mulk, Nizām, meaning order. The Nizam was referred to as Ala Hadrat / Ala Hazrat or Nizam Sarkar, the first Nizam ruled on behalf of the Mughal emperors. After the death of Aurangzeb, the Nizams split from the Mughals to form an independent kingdom, when the British achieved paramountcy over India, the Nizams were allowed to continue to rule their princely states as client kings. The Nizams retained internal power over Hyderabad State until 17 September 1948 when Hyderabad was integrated into the new Indian Union
4.
Andhra Pradesh
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Andhra Pradesh is one of the 29 states of India, situated on the southeastern coast of the country. The state is the eighth largest state in India covering an area of 162,968 km2, as per 2011 Census of India, the state is tenth largest by population with 49,386,799 inhabitants. On 2 June 2014, the portion of the state was bifurcated to form a new state of Telangana. In accordance with the Andhra Pradesh Reorganisation Act,2014, Hyderabad will remain the de jure capital of both Andhra Pradesh and Telangana states for a period of not exceeding 10 years. The new riverfront proposed capital in Guntur district is Amaravati, which is under the jurisdiction of APCRDA, the Gross State Domestic Product of the state in the 2016–2017 financial year at current prices stood at ₹6,800.3 billion. The state has a coastline of 974 km with jurisdiction over nearly 15,000 km2 territorial waters, the second longest among all the states of India after Gujarat. It is bordered by Telangana in the north-west, Chhattisgarh in the north, Odisha in the north-east, Karnataka in the west, Tamil Nadu in the south and the water body of Bay of Bengal in the east. A small enclave of 30 km2 of Yanam, a district of Puducherry, Andhra Pradesh is composed of two regions, Coastal Andhra, located along the Bay of Bengal, and Rayalaseema, in the inland southwestern part of the state. These two regions comprise 13 districts, with 9 in Coastal Andhra and 4 in Rayalaseema, Andhra Pradesh hosted 121.8 million visitors in 2015, a 30% growth in tourist arrivals over the previous year. The Tirumala Venkateswara Temple in Tirupati is one of the worlds most visited religious sites, a tribe named Andhra has been mentioned in the Sanskrit texts such as Aitareya Brahmana. According to Aitareya Brahmana of the Rig Veda, the Andhras left north India, archaeological evidence from places such as Amaravati, Dharanikota and Vaddamanu suggests that the Andhra region was part of the Mauryan Empire. Amaravati might have been a centre for the Mauryan rule. After the death of emperor Ashoka, the Mauryan rule weakened around 200 BCE, the Satavahana dynasty dominated the Deccan region from the 1st century BCE to the 3rd century CE. The Satavahanas have been mentioned by the names Andhra, Andhrara-jatiya and Andhra-bhrtya in the Puranic literature, Dharanikota along with Amaravathi was the capital of the later Satavahanas. Amaravathi became a trade and pilgrimage centre during the Satavahana rule. According to the Buddhist tradition, Nagarjuna lived here, possibly in second, Andhra Ikshvakus were one of the earliest recorded ruling dynasties of the Guntur-Krishna regions of Andhra Pradesh. They ruled the eastern Andhra country along the Krishna river during the half of the second century CE. Puranas called Andhra Ikshvakus Shri Parvatiya Andhras, archaeological evidence has suggested that the Andhra Ikshvakus immediately succeeded the Satavahanas in the Krishna river valley
5.
Muhammad
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Muhammad is the prophet of Islam. From a secular historical perspective he was a religious, political, from an Islamic perspective, he was Gods Messenger sent to confirm the essential teachings of monotheism preached previously by Adam, Abraham, Moses, Jesus, and other prophets. He is viewed as the prophet of God in all branches of Islam. Muhammad united Arabia into a single Muslim polity and ensured that his teachings, practices, born approximately 570 CE in the Arabian city of Mecca, Muhammad was orphaned at an early age, he was raised under the care of his paternal uncle Abu Talib. Muhammad gained few early followers, and met hostility from some Meccan tribes, to escape persecution, Muhammad sent some followers to Abyssinia before he and his followers migrated from Mecca to Medina in the year 622. This event, the Hijra, marks the beginning of the Islamic calendar, in Medina, Muhammad united the tribes under the Constitution of Medina. In December 629, after eight years of intermittent conflict with Meccan tribes, Muhammad gathered an army of 10,000 Muslim converts, the attack went largely uncontested and Muhammad seized the city with little bloodshed. In 632, a few months after returning from the Farewell Pilgrimage, he fell ill, before his death, most of the Arabian Peninsula had converted to Islam. The revelations, which Muhammad reported receiving until his death, form the verses of the Quran, regarded by Muslims as the Word of God and around which the religion is based. Besides the Quran, Muhammads teachings and practices, found in the Hadith and sira literature, are upheld by Muslims. The name Muhammad means praiseworthy and appears four times in the Quran, Muhammad is sometimes addressed by designations deriving from his state at the time of the address, thus he is referred to as the enwrapped in Quran 73,1 and the shrouded in Quran 74,1. In Sura Al-Ahzab 33,40 God singles out Muhammad as the Seal of the Prophets, the Quran also refers to Muhammad as Aḥmad more praiseworthy. The name Abū al-Qāsim Muḥammad ibn ʿAbd Allāh ibn ʿAbd al-Muṭṭalib ibn Hāshim, begins with the kunya Abū, the Quran is the central religious text of Islam. Muslims believe it represents the words of God revealed by the archangel Gabriel to Muhammad, the Quran, however, provides minimal assistance for Muhammads chronological biography, most Quranic verses do not provide significant historical context. An important source may be found in the works by writers of the 2nd. These include the traditional Muslim biographies of Muhammad, which additional information about Muhammads life. The earliest surviving written sira is Ibn Ishaqs Life of Gods Messenger written c.767 CE, although the work was lost, this sira was used verbatim at great length by Ibn Hisham and Al-Tabari. Another early history source is the history of Muhammads campaigns by al-Waqidi, many scholars accept the earliest biographies as accurate, though their accuracy is unascertainable
6.
Ulama
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Ulama are those recognized as scholars or authorities in the religious hierarchy of the Islamic religious studies. They are the guardians of legal and religious tradition in Islam, often they are Imams of important mosques, judges, teachers in the religious faculties of universities. Most ulama specialize in fiqh, and are considered the arbiters of law by mainstream Muslims. Ulama may also include specialists in areas such as muhaddith. Ulama is the plural of the word ‘alīm, which is derived from the word ‘ilm, sources used in the development of Sharia such as hadith, Ijma, and Qias, or for Shia ulama aql, are all the province of the ulama. At times in Muslim history the ulama have even served as a branch of government. On the other hand, the term is no longer confined to the Arabic bounds and is now taken with a broader meaning, the word ‘alīm is used twice in the Quran, but not necessarily in the same manner as its application in the Muslim community today. Syed, ‘alīm in the Quran refers to scientists, indicating the high importance afforded by the Quran to the physical sciences, the formative period of Islamic jurisprudence stretches back to the time of the early Muslim communities. In this period, jurists were more concerned with issues of authority. Progress in theory began to develop with the coming of the early Muslim jurist Muhammad ibn Idris ash-Shafii, laws were decided based on the Ijma of the Ummah, which was most often represented by the legal scholars. In order to qualify as a scholar, it was necessary obtain a doctorate known as the ijazat attadris wa l-ifttd from a Madrasah. In many ways, classical Islamic law functioned like a constitutional law, during the Ottoman era, the term ulama was commonly applied to scholars who had completed their madrasa training and gained an icazet. They had to be an expert in all the religious sciences, in addition, the student had to have been tested and approved by higher ranking ulama. Such assessment by experts gave the ulama legitimacy in the eyes of the public, in 14th and 15th century Ottoman Empire, there were not many madrasahs, and so the ulama traveled to countries such as Persia and Egypt to further their education. Upon the conquering of Istanbul, the sultan converted eight churches into madrasahs, Ulama worked as priest-like authorities who had the role of interpreting and enforcing Islamic shariah law. These jobs were distributed between two types of ulama, the Muftis, who interpreted Shariah law, and the Qadi, the Ottomans had a strict hierarchy of ulama, with the Sheikh ul-Islam holding the highest rank. A Sheikh ul-Islam was chosen by a royal warrant amongst the qadis of important cities, the Sheikh ul-Islam had the power to confirm new sultans, but once the sultan was affirmed, the sultan retained a higher authority than the Sheik ul-Islam. The Sheikh ul-Islam issued fatwas, which were written interpretations of the Quran that had authority over the community, the Sheikh ul-Islam represented the law of shariah and in the 16th century its importance rose which led to increased power
7.
Osmania University
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Osmania University is a public state university located in Hyderabad, India, founded in 1918 with the help of chief Architect of Mahbub Ali Khan - Nawab Sarwar Jung. It was established and named after the seventh and last Nizam of Hyderabad and it is the third oldest university in southern India, and the first to be established in the erstwhile princely State of Hyderabad. It is the first Indian university to have Urdu as a medium of instruction, in 2012, the university was placed sixth among the nations premier universities in Humanities, Sciences and Commerce stream, which secured the University with Potential for Excellence status. The Main Campus is ranked tenth among state universities, as published by India Today, as of 2012, the university hosts 3,700 international students from more than 80 nations. The OU is one of the largest university systems in the subcontinent with over 300,000 students on its campuses and it is particularly known for its faculty of Engineering and Technology, Law, Arts, Sciences, Commerce and Management departments. Osmania Medical College was once a part of the university, however, it is now under the supervision of NTR University of Health Sciences. A plan to establish a university in Hyderabad state was initiated in 1884, wilfred Sewen Blunt, a British educationist, prepared a proposal and presented it to the Nizam of Hyderabad on 24 January 1884. The official decree was issued on 17 August 1917 for the establishment of Osmania University, inaugurated in 1918, the university has functioned since 28 August 1919, with an initial enrollment of 225 students. Within the first decade of its establishment, medicine and engineering faculties were started in 1927 and 1929, the university college for women was initiated in 1926, and in 1936 the arts college was started. The main campus is an intellectual centre in Hyderabad, and its alumni and faculty members include many distinguished individuals. Admission to the main departments of Psychology, Genetics, Biochemistry, Chemistry, Engineering, Management. The state government has appointed Prof S Satyanarayana as vice chancellor of the university, the University is accredited by the NAAC with an A grade and conferred with the status of University with Potential for Excellence by the UGC, New Delhi. The university colleges are located within the campus of the university. The university offers courses in humanities, arts, sciences, social sciences, law, engineering, medicine, technology, commerce and business management, information technology and Oriental languages. In 2001, Osmania was awarded five-star status by the National Accreditation and Assessment Council of the University Grants Commission, the university has a campus of nearly 1600 acres with 300,000 students, making it one of the largest higher education system in India. It is home to nearly 300,000 students pursuing their higher studies and it attracts students from across the nation as well as from other countries. Nearly 5000 faculty and staff are employed at Osmania, Osmania is a non-profit university which is funded and managed by the government. Admissions into the Bachelor of Engineering, Masters and Doctoral programs in the campus is on a merit basis
8.
Al-Azhar University
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Al-Azhar University is a university in Cairo, Egypt. Associated with Al-Azhar Mosque in Islamic Cairo, it is Egypts oldest degree-granting university and is renowned as Sunni Islam’s most prestigious university, in addition to higher education, Al-Azhar oversees a national network of schools with approximately two million students. As of 1996, over 4000 teaching institutes in Egypt were affiliated with the University and it was one of the first universities in the world, and the only one in the Arabic world to survive as a modern university including secular subjects in the curriculum. Today it is the centre of Arabic literature and Islamic learning in the world. In 1961 additional non-religious subjects were added to its curriculum and its mission is to propagate Islam and Islamic culture. To this end, its Islamic scholars render edicts on disputes submitted to them all over the Sunni Islamic world regarding proper conduct for Muslim individuals. Al-Azhar also trains Egyptian government-appointed preachers in proselytization and its library is considered second in importance in Egypt only to the Egyptian National Library and Archives. Fatimah, was called Al-Zahra, and it was named in her honor and it was founded as mosque by the Fatimid commander Jawhar at the orders of the Caliph and Ismaili Imam Al-Muizz as he founded the city for Cairo. It was in Jamadi al-Awwal in the year 359 A. H and its building was completed on the 9th of Ramadan in the year 361 A. H. Both Al-Aziz Billah and Al-Hakim bi-Amr Allah added to its premises and it was further repaired, renovated and extended by Al-Mustansir Billah and Al-Hafiz Li-Din-illah. Studies began at Al-Azhar in the month of Ramadan,975, according to Syed Farid Alatas, the Jamiah had faculties in Islamic law and jurisprudence, Arabic grammar, Islamic astronomy, Islamic philosophy, and logic. The Fatimids gave attention to the studies at the time when rulers in other countries declared those who were engaged in philosophical pursuits as apostates. The Greek thought found a reception with the Fatimids who expanded the boundaries of such studies. They paid much attention to philosophy and gave support to everyone who was known for being engaged in the study of any branch of philosophy and these books were destroyed by Salah-ud-Din Ayyubi. An Islamic womens faculty was added in the same year. Al-Azhar has a membership that represents the schools of Al-Ashari and Al-Maturidi, the four schools of Sunni Islamic jurisprudence. Al-Azhar has had a relationship with Wahhabism and Salafism. Although al-Azhar is not monolithic, its identity has been associated with Sufism
9.
Kuwait
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Kuwait /kuːˈweɪt/, officially the State of Kuwait, is a country in Western Asia. Situated in the edge of Eastern Arabia at the tip of the Persian Gulf, it shares borders with Iraq. As of 2016, Kuwait has a population of 4.2 million people,1.3 million are Kuwaitis and 2.9 million are expatriates, expatriates account for 70% of the population. Oil reserves were discovered in 1938, from 1946 to 1982, the country underwent large-scale modernization. In the 1980s, Kuwait experienced a period of geopolitical instability, in 1990, Kuwait was invaded by Iraq. The Iraqi occupation came to an end in 1991 after military intervention by coalition forces, at the end of the war, there were extensive efforts to revive the economy and rebuild national infrastructure. Kuwait is a constitutional emirate with a political system. It has an income economy backed by the worlds sixth largest oil reserves. The Kuwaiti dinar is the highest valued currency in the world, according to the World Bank, the country has the fourth highest per capita income in the world. The Constitution was promulgated in 1962, making Kuwait the most democratic country in the region, Kuwait ranks highly in regional metrics of gender equality, as it has the regions highest Global Gender Gap ranking. During the Ubaid period, Kuwait was the site of interaction between the peoples of Mesopotamia and Neolithic Eastern Arabia, mainly centered in As-Subiya in northern Kuwait. The earliest evidence of habitation in Kuwait dates back 8000 B. C. where Mesolithic tools were found in Burgan. As-Subiya in northern Kuwait is the earliest evidence of urbanization in the whole Persian Gulf basin area, mesopotamians first settled in the Kuwaiti island of Failaka in 2000 B. C. Traders from the Sumerian city of Ur inhabited Failaka and ran a mercantile business, the island had many Mesopotamian-style buildings typical of those found in Iraq dating from around 2000 B. C. The Neolithic inhabitants of Kuwait were among the worlds earliest maritime traders, one of the worlds earliest reed-boats was discovered in northern Kuwait dating back to the Ubaid period. In 3rd century BC, the ancient Greeks colonized the bay of Kuwait under Alexander the Great, according to Strabo and Arrian, Alexander the Great named Failaka Ikaros because it resembled the Aegean island of that name in size and shape. Remains of Greek colonization include a large Hellenistic fort and Greek temples, in 224 AD, Kuwait became part of the Sassanid Empire. At the time of the Sassanid Empire, Kuwait was known as Meshan, Akkaz was a Partho-Sassanian site, the Sassanid religions tower of silence was discovered in northern Akkaz
10.
Call centre
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A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers, outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. It can be operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration, the contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to people, contacts to be tracked. It is generally a part of customer relationship management. The majority of companies use contact centres as a means of managing their customer interaction. These centres can be operated by either an in house department responsible or outsourcing customer interaction to a third party agency, during the late 1970s, call centre technology expanded to include telephone sales, airline reservations and banking systems. The term call centre was first published and recognized by the Oxford English Dictionary in 1983, the 1980s experienced the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centres increased with the deregulation of long distance calling and growth in information dependent industries, as call centres expanded, unionisation occurred in North America to gain members including the Communications Workers of America and the United Steelworkers. In Australia, the National Union of Workers represents unionised workers, in Europe, Uni Global Union of Switzerland is involved in assisting unionisation in this realm and in Germany Vereinte Dienstleistungsgewerkschaft represents call centre workers. During the 1990s, call centres expanded internationally and developed two additional subsets of communication, contact centres and outsourced bureau centres. In contrast to in-house management, outsourced bureau contact centres are a model of contact centre that provide services on a pay per use model. The overheads of the centre are shared by many clients, thereby supporting a very cost effective model. Automatic lead selection or lead steering is also intended to improve efficiencies and this allows inbound calls to be directly routed to the appropriate agent for the task, whilst minimising wait times and long lists of irrelevant options for people calling in. The universal queue standardises the processing of communications across multiple technologies such as fax, phone, the virtual queue provides callers with an alternative to waiting on hold when no agents are available to handle inbound call demand. Historically, call centres have been built on Private branch exchange equipment that is owned, hosted, the PBX can provide functions such as automatic call distribution, interactive voice response, and skills-based routing
11.
Manuscript
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A manuscript is any document written by hand or typewritten, as opposed to being mechanically printed or reproduced in some automated way. More recently, it is understood to be a written, typed, or word-processed copy of a work. Before the arrival of printing, all documents and books were manuscripts, manuscripts are not defined by their contents, which may combine writing with mathematical calculations, maps, explanatory figures or illustrations. Manuscripts may be in form, scrolls or in codex format. Illuminated manuscripts are enriched with pictures, border decorations, elaborately embossed initial letters or full-page illustrations. The traditional abbreviations are MS for manuscript and MSS for manuscripts, while the forms MS. ms or ms. for singular, and MSS. mss or mss. for plural are also accepted. The second s is not simply the plural, by an old convention, it doubles the last letter of the abbreviation to express the plural, just as pp. means pages. Before the invention of printing in China or by moveable type in a printing press in Europe. Historically, manuscripts were produced in form of scrolls or books, manuscripts were produced on vellum and other parchment, on papyrus, and on paper. In Russia birch bark documents as old as from the 11th century have survived, in India, the palm leaf manuscript, with a distinctive long rectangular shape, was used from ancient times until the 19th century. Paper spread from China via the Islamic world to Europe by the 14th century, when Greek or Latin works were published, numerous professional copies were made simultaneously by scribes in a scriptorium, each making a single copy from an original that was declaimed aloud. Manuscripts in Tocharian languages, written on leaves, survived in desert burials in the Tarim Basin of Central Asia. Volcanic ash preserved some of the Roman library of the Villa of the Papyri in Herculaneum, ironically, the manuscripts that were being most carefully preserved in the libraries of antiquity are virtually all lost. Originally, all books were in manuscript form, in China, and later other parts of East Asia, woodblock printing was used for books from about the 7th century. The earliest dated example is the Diamond Sutra of 868, in the Islamic world and the West, all books were in manuscript until the introduction of movable type printing in about 1450. Manuscript copying of books continued for a least a century, as printing remained expensive, private or government documents remained hand-written until the invention of the typewriter in the late 19th century. In the Philippines, for example, as early as 900AD, specimen documents were not inscribed by stylus and this type of document was rare compared to the usual leaves and bamboo staves that were inscribed. However, neither the leaves nor paper were as durable as the document in the hot
12.
Hindu
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Hindu refers to any person who regards themselves as culturally, ethnically, or religiously adhering to aspects of Hinduism. It has historically used as a geographical, cultural, or religious identifier for people indigenous to South Asia. The historical meaning of the term Hindu has evolved with time, by the 16th century, the term began to refer to residents of India who were not Turks or Muslims. The historical development of Hindu self-identity within the Indian population, in a religious or cultural sense, is unclear, competing theories state that Hindu identity developed in the British colonial era, or that it developed post-8th century CE after the Islamic invasion and medieval Hindu-Muslim wars. A sense of Hindu identity and the term Hindu appears in texts dated between the 13th and 18th century in Sanskrit and regional languages. The 14th- and 18th-century Indian poets such as Vidyapati, Kabir and Eknath used the phrase Hindu dharma, the Christian friar Sebastiao Manrique used the term Hindu in religious context in 1649. In the 18th century, the European merchants and colonists began to refer to the followers of Indian religions collectively as Hindus, in contrast to Mohamedans for Mughals, scholars state that the custom of distinguishing between Hindus, Buddhists, Jains and Sikhs is a modern phenomenon. Hindoo is a spelling variant, whose use today may be considered derogatory. At more than 1.03 billion, Hindus are the third largest group after Christians. The vast majority of Hindus, approximately 966 million, live in India, according to Indias 2011 census. After India, the next 9 countries with the largest Hindu populations are, in decreasing order, Nepal, Bangladesh, Indonesia, Pakistan, Sri Lanka, United States, Malaysia, United Kingdom and Myanmar. These together accounted for 99% of the worlds Hindu population, the word Hindu is derived from the Indo-Aryan and Sanskrit word Sindhu, which means a large body of water, covering river, ocean. It was used as the name of the Indus river and also referred to its tributaries, the Punjab region, called Sapta Sindhava in the Vedas, is called Hapta Hindu in Zend Avesta. The 6th-century BCE inscription of Darius I mentions the province of Hidush, the people of India were referred to as Hinduvān and hindavī was used as the adjective for Indian in the 8th century text Chachnama. The term Hindu in these ancient records is an ethno-geographical term, the Arabic equivalent Al-Hind likewise referred to the country of India. Among the earliest known records of Hindu with connotations of religion may be in the 7th-century CE Chinese text Record of the Western Regions by the Buddhist scholar Xuanzang, Xuanzang uses the transliterated term In-tu whose connotation overflows in the religious according to Arvind Sharma. The Hindu community occurs as the amorphous Other of the Muslim community in the court chronicles, wilfred Cantwell Smith notes that Hindu retained its geographical reference initially, Indian, indigenous, local, virtually native. Slowly, the Indian groups themselves started using the term, differentiating themselves, the poet Vidyapatis poem Kirtilata contrasts the cultures of Hindus and Turks in a city and concludes The Hindus and the Turks live close together, Each makes fun of the others religion
