Tertiary sector
Videos
In economics, the tertiary sector is the economic sector which comprises the provision of services as opposed to the manufacture of finished goods. Services include attention, advice, access, experien
The product lifecycle
Testing telephone lines in London in 1945
Emotional labor
Videos
Emotional labor is the act of managing one's own emotions and the emotions of others to meet job expectations. It requires the capacity to manage and produce a feeling to fulfill the emotional require
Tertiary sector
…services as opposed to the manufacture of finished goods. Services (also known as "intangible goods") include attention, advice, access, experience and affective labour. The tertiary sector involves the provision of services to other businesses as well as to final consumers. Services may involve the transport, distribution…
A waitress at a restaurant is expected to do emotional labor, such as smiling and expressing positive emotion towards customers
A nurse working in a hospital is expected to express positive emotions towards patients, such as warmth and compassion.
Childcare worker at a daycare in Nigeria
A waitress taking an order in an American restaurant