2-1-1 is a special abbreviated telephone number reserved in Canada and the United States as an easy-to-remember three-digit telephone number meant to provide information and referrals to health and social service organizations. Like the emergency telephone number 9-1-1, 2-1-1 is one of the eight N11 codes of the North American Numbering Plan. For many years, New York Telephone used 2-1-1 as an automated credit request number for disconnected or mis-dialed calls; this service was in service from the 1970s through the early 2000s. Before the introduction of direct long distance dialing, the long-distance operator was reached by dialing 2-1-1 in order to place a long-distance call; when the states in the US and provinces in Canada were assigned area codes in 1947 by The North American Numbering Plan, direct long distance dialing using the area code + local number was introduced starting in 1951 eliminating the use of 211. After that the local telephone providers designated "00" for long distance operator access.

United Way of Metropolitan Atlanta was the first to introduce a 2-1-1 service in 1997. Many states began implementation plans soon after, aided by the United Way of America in partnership with the Alliance of Information and Referral Systems. On July 20, 2000, the Federal Communications Commission approved 2-1-1 for nationwide use as a short number in the United States along with 5-1-1. In Texas in the Coastal Bend area, 2-1-1 is the number to call for elderly and handicapped people needing evacuation assistance in the event of a pending disaster such as a hurricane; as of 2017, close to 95% of the population in the U. S. has access to 2-1-1 services. More than 200 agencies, including United Ways, provide 2-1-1 services; the largest population without access to 2-1-1 is the metro-Chicago area. In 2017, the 2-1-1 network in the U. S. answered close to 15 million requests for assistance through phone and web chat. The Canadian Radio-television and Telecommunications Commission approved the use of 2-1-1 throughout Canada on August 9, 2001.

The first Canadian 2-1-1 service opened in Toronto on June 13, 2002. 2-1-1 services are free of multilingual in Canada. It is available in the Greater Montreal 2-1-1 center hours vary. Many are open 24/7 to refer callers to organizations that provide services in such areas as: Addiction counseling Affordable housing Alzheimer's assistance Child care Debt counseling Disaster relief Donation opportunities Education Emergency food, such as food banks and soup kitchens ESL Financial assistance Homeless services Job counseling Parenting programs Psychotherapy counseling Senior citizen programs Suicide prevention Telephone reassurance, care for the elderly Volunteer opportunities Youth programsWhere available, 2-1-1 is operated by a private non-profit community-service organization, local government or local United Ways, which are part of the broader United Way Worldwide network. 2-1-1 provides information and referral to callers on where to obtain assistance from local and national social service programs and national governmental agencies and local and national non-profit organizations as well as where to volunteer or make a donation locally.

Referrals are given from databases accessed by call specialists. These databases are maintained by 2-1-1 staff following stringent data management guidelines; the databases are local but in some cases linked together to form statewide databases. Many 2-1-1 centers are exploring Memorandums of Understanding with state and federal governments to facilitate the efficient handling of future disasters. Television or radio stations could tell citizens to call 2-1-1 in the event of an emergency. Call specialists at these centers would be informed of current disaster plans or places to receive help and could inform the public of the correct course of action. After Hurricanes Harvey and Maria in Florida, Puerto Rico, the Gulf Coast region, 2-1-1 centers were instrumental in coordinating with local government officials and providing information to communities before and after local disasters. Furthermore, 2-1-1 providers in Massachusetts and Florida were called upon to provide assistance to individuals fleeing Puerto Rico's devastation.

As of May 2017, the service is available in all 50 states and Washington, D. C. and 95% of the U. S. population has access to 2-1-1 services by dialing 2-1-1 on a cell phone. In 2017, the 2-1-1 network answered close to 15 million requests for assistance by phone and chat. In Canada, 2-1-1 is available in the following places. Note that this list may be out-of-date. Nova Scotia — 211 Nova Scotia province-wide Quebec — 211 Grand Montréal and 211 Québec régions Capitale-Nationale Region Chaudière-Appalaches Region La Haute-Yamaska Laval Region Greater Montreal Ontario — 211 Ontario Algoma District Bruce County Frontenac County Grey County Haliburton County Halton Region Huron County Kawartha Lakes Kingston Lennox and Addington County London Muskoka District Niagara Region Northumberland County Ottawa Oxford County Peel Region Perth County Peterborough County Renfrew County Sault Ste. Marie Simcoe County Thunder Bay Toronto Waterloo Region (May 2

Annmarie O'Riordan

Annmarie O'Riordan, born 15 August 1990, in Duhallow in County Cork, is an Irish singer. She was born to Humphrey O'Riordan and Eileen Creedon O'Riordan, her musical interest were early encouraged by her parents. Aged seven, O'Riordan joined the Irish cultural organisation Comhaltas Ceoltóirí Éireann and its school för music in Millstreet in Cork, she participated in various competitions and recorded her first song aged 12 on an album published by CCÉ. While still at school, in Millstreet Community School, O'Riordan recorded her first album Harmony Handed Down in 2003, she went on to further studies at University College Cork during which she recorded her third album as well as gave her first solo concert at the Royal Theatre in Castlebar in County Mayo. O'Riordan is studying a teaching degree at Mary Immaculate College in Limerick. In 2009 O'Riordan was appointed Best Newcomer at The World Fleadh and went on her first USA tour in 2010 and in Europe, her fourth album, Song for the Journey, was released in 2011 and her fifth album, The Joys of my Heart, in 2016.

In 2013, O'Riordan performed the Irish national anthem, Ámhrán na bhFiann, prior to the semi-finals in the All-Ireland Senior Football Championship. She has released a charity album for the Irish Cancer Society, Twas the Night, she went on a smaller tour in Canada in November 2015. 2009: Best Newcomer Horizon Award, Irish Music Awards, The World Fleadh 2003 – Harmony Handed Down 2005 – Melody in Harmony 2008 – Ireland – Love of my Heart 2011 – Song for the Journey 2015 – Twas the Night 2016 – The Joys of my Heart Annmarie O'Riordan's official web site Official web site, archived version, Oct 10, 2016