|Founded||April 6, 1926(as Varney Air Lines)|
|Commenced operations||March 28, 1931|
|Company slogan||Fly The Friendly Skies|
|Parent company||United Continental Holdings|
|Headquarters||Willis Tower, Chicago, Illinois, U.S.|
|Revenue||$41.303 billion (2018)|
|Operating income||$3.292 billion (2018)|
|Net income||$2.129 billion (2018)|
|Total assets||$44.792 billion (2018)|
United Airlines, Inc., commonly referred to as United, is a major United States airline headquartered in Chicago, Illinois. United operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region. United is a founding member of the Star Alliance, the world's largest airline alliance with a total of 28 member airlines. Regional service is operated by independent carriers under the brand name United Express. United was established by the amalgamation of several airlines in the late 1920s, the oldest of these being Varney Air Lines, which was founded in 1926.
United has seven hubs, with Chicago–O'Hare being its largest in terms of passengers carried and the number of departures. The company employs over 86,000 people while maintaining its headquarters in Chicago's Willis Tower. Through the airline's parent company, United Continental Holdings, it is publicly traded under NYSE: UAL with a market capitalization of over US$21 billion as of January 2018.
- 1 History
- 2 Destinations and hubs
- 3 Alliance and codeshare agreements
- 4 Fleet
- 5 Cabin
- 6 Reward services
- 7 Corporate affairs
- 8 Accidents and incidents
- 9 See also
- 10 References
- 11 External links
United traces its roots to Varney Air Lines (VAL), which Walter Varney founded in 1926 in Boise, Idaho. Continental Airlines is the successor to Speed Lanes, which Varney had founded by 1932 and whose name changed to Varney Speed Lines in 1934. VAL flew the first privately contracted air mail flight in the U.S. on April 6, 1926.
In 1927, William Boeing founded Boeing Air Transport to operate air mail routes under contract with the United States Post Office Department. In 1929, Boeing merged his company with Pratt & Whitney to form the United Aircraft and Transport Corporation (UATC) which then set about buying, in the space of just 28 months, Pacific Air Transport, Stout Air Services, VAL, and National Air Transport, as well as numerous equipment manufacturers at the same time. On March 28, 1931, UATC formed United Air Lines, Inc. as a holding company for its airline subsidiaries.
In late 2006, Continental Airlines and United had preliminary merger discussions. On April 16, 2010, those discussions resumed. The board of directors of Continental and UAL Corporation agreed on May 2, 2010, to combine operations, contingent upon shareholder and regulatory approval. On October 1, 2010, the UAL Corporation changed its name to United Continental Holdings, Inc. The carriers planned to begin merging their operations in 2011. The merged airline began operating under a single air operator's certificate from the Federal Aviation Administration on November 30, 2011. On March 3, 2012, United and Continental merged their passenger service systems, frequent-flier programs, and websites, which virtually eliminated the Continental brand with the exception of its logo.
Destinations and hubs
United operates to 231 destinations and 125 international destinations in 48 countries across five continents.
United currently operates seven hubs.
- Chicago–O'Hare – United's largest hub and its hub for the Midwest. United flies approximately 36 million passengers through O'Hare every year, which is about 99,000 people per day, making it also the busiest airline at the airport. United's corporate headquarters are also in Chicago.
- Denver – United's hub for the central and western United States. In 2017, United flew approximately 25.9 million passengers through DIA or about 71,000 people per day. As of December 2017, United has about 42% of the market share at DIA making it the airport's largest airline.
- Houston–Intercontinental – United's hub for the Southern United States and primary gateway to Latin America. About 33.5 million passengers fly through Houston on United every year, or about 91,000 people per day. United currently has about 78% of the seat share at Bush, making it the airport's largest tenant.
- Los Angeles – United's secondary hub for the West Coast and gateway to Asia and Australia. About 10 million passengers fly through LAX on United every year, or about 28,000 people per day. United has 15% of the market share at LAX, making it the third-biggest carrier at the airport.
- Newark – United's primary hub for the East Coast and a gateway to Europe, Latin America and Asia. About 28.5 million passengers fly on United through Newark every year, or about 78,000 people per day. United controls about 81% of the slots at Newark and carries about 68% of all passengers at the airport. United controls all of Terminal C and uses part of Terminal A for United Express Flights.
- San Francisco – United's primary hub for the West Coast and gateway to Asia and Australia. About 22 million passengers pass through SFO every year on United, which is about 60,000 people per day. United has about 46% of the market share at San Francisco International, making it the biggest airline at the airport.
- Washington–Dulles – United's secondary hub for the East Coast and gateway to Europe. United has about 65% of the market share at Washington Dulles, making it the largest airline at the airport. About 14 million passengers fly through Dulles every year on United, which is about 38,465 people per day.
- Aer Lingus
- Air Canada
- Air China
- Air India
- Air Dolomiti
- Air New Zealand
- All Nippon Airways
- Asiana Airlines
- Austrian Airlines
- Avianca Brazil
- Azul Brazilian Airlines
- Brussels Airlines
- Cape Air
- Copa Airlines
- Croatia Airlines
- Ethiopian Airlines
- EVA Air
- Hawaiian Airlines
- Island Air
- Jet Airways
- LOT Polish Airlines
- Scandinavian Airlines
- Silver Airways
- Singapore Airlines
- South African Airways
- Swiss International Air Lines
- TAP Air Portugal
- Turkish Airlines
In addition to the above codeshares, United has also entered into joint ventures with the following airlines:
- Air Canada
- Air New Zealand
- All Nippon Airways
- Austrian Airlines
- Brussels Airlines
- Swiss International Air Lines
On July 20, 2011, American Airlines announced an order for 460 narrowbody jets, including 260 Airbus A320s. The order broke Boeing's monopoly with the airline and forced Boeing into the re-engined 737 MAX. This sale included a Most-Favoured-Customer Clause, which requires Airbus to refund to American any difference between the price paid by American and a lower price paid by United or another airline. This perpetuates United's having a Boeing-skewed fleet.
On September 22, 2012, United became the first American airline to take delivery of Boeing 787 aircraft. United also is the North American launch customer for the Boeing 787-9 and 787-10 aircraft, which are stretched versions of the base 787-8 model.
In May 2018, United planned to replace its 51 Boeing 767s in a deal potentially worth $14 billion at list prices, and was in talks with both Airbus offering its A330neo, and Boeing its 787. United operates 128 757s and 767s (77 B757s and 51 B767s), the second-largest combined fleet after Delta Air Lines with 206 (127 757s and 79 767s) and both has to replace them, like American to a lesser degree: they could be replaced by 737 MAX 10s, A321neos, Boeing NMAs, 787-8s or A330-800neos.
United Polaris Business
United Polaris Business passengers check in at separate counters and can use priority security screening where available. On international flights, in-flight services include pre-departure beverages, table linens and multi course meals designed in partnership with Charlie Trotter-affiliated chefs via the airline's partnership with the Trotter Project. Passengers are also given priority with boarding and baggage handling and access to the United Polaris Lounge where available, as well as the United Club and partner airline lounges when traveling on international routes. All Polaris Business seats recline 180 degrees into a full, flat bed. On select Boeing 777-200ER and Boeing 767-300ER aircraft, the seats alternate facing forward and backwards. On the Boeing 787, Boeing 767-400, Boeing 757-200 and select Boeing 767-300ER and Boeing 777-200ER aircraft, all seats face forward.
Other domestic routes, especially hub-to-hub service and certain non "United p.s." transcontinental flights, regularly see internationally configured aircraft with United Polaris Business seating for operational reasons (such as transferring international aircraft from one hub to another). While the physical seats and entertainment are the same as on international flights, the service, catering and other amenities are the same as in domestic first class. Unlike routes marketed as United p.s., these flights are eligible for complimentary premier upgrades.
On June 2, 2016, United introduced its new, redesigned international business class seat that will replace current business class seats. The new United Polaris Business seat will be featured on Airbus A350-900, Boeing 777-300ER, and Boeing 787-10 aircraft, and will be retrofitted later on Boeing 767, Boeing 777-200ER, and Boeing 787 aircraft. The Polaris seat converts into a 6' 6" flat bed in a 1-2-1 configuration or a 1-1-1 configuration, providing all-aisle access for every seat. The seat boasts multiple storage areas, mood lighting, multiple charging ports, lumbar support, and improved dining and amenity services.
United Premium Plus
United Premium Plus will be United's premium economy product, to be installed through 2020 on wide-body international aircraft. United Premium Plus seating will offer more space, comfort and amenities compared to United Economy or Economy Plus, and will offer upgraded dining on china dinnerware, free alcoholic beverages, a Saks Fifth Avenue blanket and pillow, an amenity kit and more. United expects the first aircraft with these seats to be flying by mid-2018, with the full service launch in 2019. During the interim period, United will likely sell these seats as part of Economy Plus.
United premium transcontinental service
United premium transcontinental service is offered on transcontinental flights between Newark and Los Angeles or San Francisco and between Boston and San Francisco. Previously branded as p.s. (short for "Premium Service") when initially launched in 2004, through 2017, these flights utilize primarily Boeing 757-200s, with 180-degrees-flat Polaris Business seats. The premium cabin also features international style catering, while all seats have access to inflight wi-fi, on demand entertainment, and power outlets. Business class passengers also have access to the United Club at Newark, Boston, Los Angeles, and San Francisco.
All premium transcontinental flights were moved from New York JFK to Newark Liberty Airport on October 25, 2015.
These routes are not eligible for Complimentary Premier upgrades, although MileagePlus members can upgrade using Regional Premier Upgrades, Global Premier Upgrades, or MileagePlus award miles.
Since July 2017, passengers in Economy Plus get a complimentary hot entree, dessert, fruit, pre-arrival snack, and alcoholic beverages.
United First and United Business
United First is offered on all domestically configured aircraft. When such aircraft are used on international services such as services to Canada, Central America and the Caribbean destinations, this cabin is branded as United Business. United First seats on narrowbody aircraft have a 38-inch (97 cm) seat pitch, while United First seats on re-configured domestic Boeing 777-200 aircraft feature fully flat bed seats. Passengers receive priority boarding and baggage handling, pre-departure beverages, complimentary meals and separate check-in desks.
In 2015, United released its new domestic first class seat design. The new leather seats feature cradling headrests, granite cocktail tables, and a tablet stand. These seats will debut on Airbus A319 and Airbus A320 aircraft, and will eventually be installed on all domestic aircraft.
United Economy Plus is available on all aircraft. Economy Plus seats are located in the front few rows and exit rows of the economy cabin and have 2 inches (5.1 cm) more recline and at least 5 to 6 inches (13 to 15 cm) of additional seat pitch totaling 4 to 7 inches (10 to 18 cm) of recline (aircraft dependent) and 35 to 37 inches (89 to 94 cm) of pitch. Economy Plus is complimentary for all MileagePlus Premier members. Premier 1K, Platinum and Gold members may select an Economy Plus seat when booking, while silver members can select an Economy Plus seat at check-in. It can also be purchased depending upon availability by other passengers.
Prior to the merger between United and Continental, United Airlines aircraft offered Economy Plus, while Continental did not. Following the merger, Economy Plus was rolled out across the combined fleet.
United Economy is available on all aircraft, and usually have a pitch of 31 inches (30 inches on aircraft refurbished with Slimline seats, and 32 inches on Boeing 787s) and a recline of 2–5 inches. All economy seats feature an adjustable headrest and some form of entertainment, ranging from AVOD, inflight wi-fi, personal device entertainment, or overhead entertainment. Economy seats on Boeing 767, Boeing 777, Boeing 787, and select renovated 757-200 aircraft feature a personal 7-inch (18 cm) touchscreen television at the back of each seat with United Private Screening. Select Boeing 757-300 and select Boeing 737 aircraft feature overhead entertainment. On Airbus A319, A320, select Boeing 737, select Boeing 757-300, select 757-200 and domestically configured Boeing 777 aircraft feature personal device entertainment, and WiFi. Other Boeing 737 and Boeing 757-300 aircraft feature DirecTV. In April 2018, United upgraded all aircraft with over 70 seats to include Wi-Fi and personal device entertainment even with DirecTV equipped.
Food and snacks are available for purchase on domestic, Caribbean, and some Latin America flights. These include snacks, fresh meals, and snack boxes, depending on flight time and distance. Meals are complimentary on all other international flights. Only beverages are complimentary in economy on North America flights. Alcoholic beverages are available for purchase on North America flights, but are complimentary on long-haul international flights. On flights where meals are served, a cocktail snack with a beverage is served shortly after takeoff, followed by a main course, then dessert. Longer international flights feature a pre-arrival meal, which usually consists of a light breakfast or snack. United announced that it would offer free snacks on domestic, Caribbean, and Latin America flights, which began in February 2016.
Basic Economy is available on select routes and in addition to standard fares. Intended to be United's lowest fare, Basic Economy fares provide most of the same inflight services and amenities with standard United Economy Class. With Basic Economy, group/family seating, seat selection/upgrades and bringing full-sized carry-on bags are not allowed. When booking online, it is clearly marked - with a user prompt to confirm the user is booking a Basic Economy fare. Users also have the option to pay a small fee to upgrade their booking to regular Economy. Also, certain MileagePlus and Premier member benefits are not available.
United Club is the airline lounge associated with United Airlines and United Express carriers. The United Club replaced the former United Red Carpet Club and Continental Airlines Presidents Club prior to United Airlines' merger with Continental.
In 2007, United moved its headquarters and 350 top executives from Elk Grove Township, a suburb of Chicago, to 77 West Wacker Drive in the Chicago Loop after receiving US$5.5 million in incentives from the City of Chicago. The Elk Grove campus became an operations center after several of United's offices in suburban Chicago were consolidated there.
In 2010, United accepted the City of Chicago's offer of US$35 million in incentives, including a US$10 million grant, for United to move its remaining 2,500 employees out of Elk Grove Township to the Willis Tower (formerly the Sears Tower) in the Chicago Loop. On May 31, 2012, United opened its operations center, which occupied twelve floors of the Willis Tower.
The Elk Grove Township former headquarters campus was gradually annexed into the Village of Mount Prospect, and serves as an IT operations facility, with a new 172,000 square foot (16,000 m2) data center constructed in 2013. United maintains a large presence in downtown Houston, having leased 225,000 sq ft (20,900 m2) of space (seven floors) for occupancy in late 2017.
United has training facilities for its flight crews in Denver and Houston, a major aircraft maintenance center in San Francisco, and call centers in Houston and Chicago.
Original brand image
The pre-merger United logo, commonly nicknamed the "tulip", was developed in the early 1970s after the airline commissioned designer Saul Bass to develop a new brand image. The logo represented the airline's monogram as well as a modernized version of the airline's shield logo which had been adopted in the 1930s, but fell out of use by the late 1960s. The ribbon-like rendering has also been said to symbolize the motion of flight.
United's earliest slogan, "The Main Line Airway", emphasized its signature New York-Chicago-San Francisco route, and was replaced in 1965 with "Fly the Friendly Skies". The "friendly skies" tagline was in use until 1996 in its first iteration. The "It's time to fly" slogan was created in 2004. After the merger of United and Continental in October 2010, the slogan changed to "Let's fly together" until September 2013. On September 20, 2013, United announced a return of the "Fly the Friendly Skies" slogan in an ad campaign to start the following day. The resurrected slogan would be accompanied by the 1924 George Gershwin song "Rhapsody in Blue" as its theme song, and a voiceover provided by Matt Damon.
United licensed its theme song, "Rhapsody in Blue", from Gershwin's estate for US$500,000 (equivalent to $2,201,462 in 2018) in 1976. "Rhapsody" would have entered the public domain in 2000, but the Sonny Bono Copyright Term Extension Act of 1998 extended its copyright another 20 years. United announced that it would continue to use "Rhapsody in Blue" as its theme song following the merger with Continental.
Because over 98 percent of United's greenhouse gas emissions are from jet fuel, its environmental strategy has focused on operational fuel efficiency initiatives and investments in sustainably produced, low-carbon alternative fuels.
On August 23, 2011, United Continental Holdings, Inc. announced a conversion to paperless flight decks, and projected that by the end of the year, 11,000 iPads will have been deployed to all United and Continental pilots. Each iPad, which weighs less than 1.5 pounds (0.68 kg), will replace approximately 38 pounds (17 kg) of paper operating manuals, navigation charts, reference handbooks, flight checklists, logbooks, and weather information. The green benefits include reductions in paper use, printing, and fuel consumption.
On November 7, 2011, United flew the world's first commercial aviation flight on a microbially-derived biofuel. The aircraft was fueled with 40 percent Solajet, which is Solazyme's algae-derived renewable jet fuel, and 60 percent petroleum-derived jet fuel. This flight was operated by the Eco-Skies Boeing 737-800 aircraft from Houston to Chicago-O'Hare.
On January 15, 2013, Aviation Partners Boeing (APB), a joint venture between Aviation Partners Inc. and Boeing, announced that United had agreed to replace the Blended Winglets on its Boeing Next Generation 737 aircraft with APB's Split Scimitar Winglet (SSW), significantly reducing drag. Once the SSWs are installed, it is estimated that APB's winglet technology will save United more than $250 million annually in fuel costs.
On June 30, 2015, United invested US$30 million in Fulcrum BioEnergy, an alternative fuel company. Fulcrum's alternative fuel is produced through a clean and efficient thermochemical process and reduces lifecycle carbon emissions by more than 80 percent. As part of its investment, United will work with Fulcrum to develop up to five alternative fuel refineries near its U.S. hubs. These refineries will produce up to 180 million gallons of sustainable aviation alternative fuel per year, and United will have the opportunity to purchase at least 90 million gallons per year for a minimum of 10 years, making it the largest aviation alternative fuel commitment to date.
On March 11, 2016, United became the first airline in the world to fly on commercial-scale quantities of such fuels on a continuous basis, which were procured from AltAir Fuels. This fuel was produced from sustainable feedstocks such as non-edible natural oils and agricultural wastes, and is expected to provide a greater than 60 percent reduction in carbon dioxide emissions on a lifecycle basis when compared to traditional jet fuel. United has agreed to purchase up to 15 million gallons of sustainable alternative fuel from AltAir Fuels for use in Los Angeles over a three-year period.
In 2016, United began partnering with Clean the World to repurpose items from the airline's international premium class amenity kits and donate the hygiene products to those in critical need. Clean the World provides hygiene education and soap to promote handwashing, which helps prevent hygiene-related deaths. During the first year of this partnership, United expected to divert 60,000 pounds (27,200 kg) of material that otherwise would have gone to landfills.
In 2017 United started a partnership with Audubon International to protect raptors—including hawks, ospreys and owls—in and around New York-area airports and resettle the birds-of-prey at suitable golf course habitats where the species are more likely to thrive.
All United Airlines pilots are represented by the Air Line Pilots Association. A new Joint Collective Bargaining Agreement was ratified by a majority of the United/Continental pilots on December 15, 2012, which struck down a scope clause that disallowed Continental from outsourcing the flying of regional jets with 70 or more passenger seats.
In 2013, after pressure from PETA, United announced that it would no longer transport monkeys to laboratories. United was the last North American passenger airline to transport these animals to laboratories. United flies more animals and has longer flight stage length than any other US airline, and accounted for one third of animal deaths of US airlines between 2012 and 2017.
Effective March 20, 2018, the PetSafe program was suspended with no new reservations for cargo transport of pets accepted. This came after United announced plans to mark pet carriers in the passenger cabin with bright tags and legislation was introduced in the United States House of Representatives and United States Senate banning the placement of pets in overhead compartments. This was in response to a dog death after a passenger placed it in the overhead compartment following flight attendant instructions, but the flight attendant denied knowing that the luggage contained a dog.
United awarded airline miles as "bug bounties" to hackers who could identify gaps in the carrier's web security. Two hackers have each been rewarded with 1 million miles of air travel as of July 15, 2015. This cyber security program was announced a few weeks before the company experienced two software glitches. The first incident delayed 150 United flights on June 2 due to a problem with its flight dispatching system. Six days later, United's reservation system delayed flights by not allowing passengers to check in. In addition to the "bug bounty" program, United said it tests systems internally and engages cybersecurity firms.
In February 2019, privacy concerns arose after it emerged that United had installed cameras in some seat backs. United said that the cameras were "not activated", but journalists reported that malicious hackers could still potentially enable the cameras to spy on passengers.
Accidents and incidents
|1930s||NC13304||NC13357||Flight 6||Flight 4||NC13323||NC13355|
|1940s||41-24027||Flight 521||Flight 608||Flight 624|
|1950s||Flight 129||Flight 610||Flight 615||Flight 409||Flight 629||Flight 718||Flight 736|
|1960s||Flight 826||Flight 859||Flight 297||Flight 823||Flight 389||Flight 227||Flight 266|
|1970s||Flight 553||Flight 2860||Flight 696||Flight 173|
|1980s||Flight 811||Flight 232||Flight 2885||Flight 2415|
|1990s||Flight 585||Flight 6291||Flight 5925||Flight 826||Flight 863|
|2000s||Flight 175||Flight 93|
Dave Carroll Guitar
In 2008, United baggage handlers broke Canadian musician Dave Carroll's guitar. After nine months fruitlessly trying to resolve the situation, Carroll released three songs about the incident. The first, United Breaks Guitars, has over 17 million views as of 2017, and caused a significant public relations embarrassment for the airline.
On the evening of April 9, 2017, a revenue passenger was forcibly removed by law enforcement from United Airlines flight 3411 at Chicago-O'Hare, bound for Louisville. United announced that it needed four seats for airline staff on the sold-out flight. When no passengers volunteered after being offered vouchers worth $800, United staff selected four passengers to leave. Three of them did so, but the fourth, a doctor named David Dao, declined as he said that he had patients to treat the following morning. He was pulled from his seat by Chicago Department of Aviation security officers and dragged by his arms down the aisle. Dao sustained a concussion, broken teeth, a broken nose, and other injuries. The incident was captured on smartphone cameras and posted on social media, triggering an angry public backlash. Afterwards, United's chief executive officer, Oscar Munoz, described Dao as "disruptive and belligerent", apologized for "re-accommodating" the paying customers, and defended and praised staff for "following established procedures". He was widely criticized as "tone-deaf". Munoz later issued a second statement calling what happened a "truly horrific event" and accepting "full responsibility" for it. After a lawsuit, Dao reached an undisclosed settlement with United and airport police. In the aftermath, United's board of directors decided that Munoz would not become its chairman and that executive compensation would be tied to customer satisfaction. Following this incident, passenger complaints increased by 70 percent.
- Marvin E. Berryman. "A History of United Airlines". United Airlines Historical Foundation. Retrieved December 3, 2014.
- "The Boeing Logbook: 1927-1932". Boeing. Archived from the original on January 7, 2015. Retrieved December 3, 2014.
- "Airline Certificate Information – Detail View". av-info.faa.gov. Federal Aviation Administration. August 11, 1938.
Certificate Number CALA014A
- "2009 Form 10-K Subdocument 8 – EX-21 – List of UAL Corporation and United Air Lines, Inc. subsidiaries". ir.united.com. UAL Corporation. February 26, 2010. Archived from the original on January 14, 2011. Retrieved January 13, 2011.
UAL Corporation and United Air Lines, Inc. Subsidiaries...
- "United Airlines Names Oscar Munoz Chief Executive Officer". September 8, 2015. Archived from the original on October 16, 2015. Retrieved September 8, 2015.
- "United Poaches American Airlines President Scott Kirby". August 30, 2016. Retrieved August 30, 2016.
- Zumbach, Lauren. "United taps FAA trailblazer as airline's first female board chairman". chicagotribune.com.
- "News Releases". Newsroom.united.com.
- United Continental Holdings 2018 Results, , retrieved 16 March 2019
- "Corporate Fact Sheet". Hub. United Airlines. Retrieved 2018-11-10.
- "United Technical Operations". www.unitedtechops.com. Retrieved January 11, 2016.
- "United Mainline Fleet - The United Airlines Fleet Website". google.com. Retrieved April 3, 2015.
- Destinations Served. United Airlines Official Statistics.
- "Star Alliance Facts and Figures" (PDF). Star Alliance. 31 March 2014. Archived from the original (PDF) on October 16, 2015. Retrieved 4 April 2014.
- Olmsted, Larry. "Best & Worst Of Aviation 2017: Airlines And Alliances". Forbes. Retrieved 2018-03-12.
- "The Fleet and Hubs of United Airlines, by the Numbers". USA Today. January 26, 2017. Retrieved January 26, 2017.
- "Earnings Releases" (PDF).
- "The Willis Tower: 233 South Wacker Drive, Chicago, Illinois, 60606". Chicago Architecture Info. Retrieved April 3, 2015.
- "United Airlines Reports Fourth-Quarter and Full-Year 2017 Performance". newsroom.united.com. January 23, 2018. Retrieved January 23, 2018.
- "Walter T. Varney". Nevada Aerospace Hall of Fame. 2011. Retrieved February 19, 2018.
- Darold Fredericks (November 29, 2010). "Walter Varney Airfield and United Airlines". San Mateo Daily Journal. Archived from the original on January 14, 2011. Retrieved February 19, 2018.
- David Fuscher; Bill Garvey. "History of Flight in the US – Seventy-Five Years United". Archived from the original on December 9, 2012. Retrieved February 19, 2018.
- "The Boeing Logbook: 1927 - 1932". Boeing. Archived from the original on August 4, 2012. Retrieved February 19, 2018.
- "History of UAL Corporation". FundingUniverse. Retrieved December 12, 2012.
- Davies Air Enthusiast January/February 2007, page 74
- "Timeline (entry for March 28, 1931)". United Airlines. Archived from the original on March 15, 2004.
- S. Carey; M. Trottman; D. K. Berman (December 13, 2006). "UAL, Continental Discuss Merger As AirTran Presses Bid for Midwest". The Wall Street Journal.(subscription required)
- Andrew Ross Sorkin; Jeff Bailey (December 12, 2006). "United and Continental Discussing Possible Merger". The New York Times. Retrieved February 19, 2018.
- Jad Mouawad; Andrew Ross Sorkin (April 15, 2010). "Continental and United Are in Merger Talks Again". The New York Times. Retrieved December 20, 2012.
- Thomas J. Sabatino, Jr. "Form 8-K Continental Airlines Inc". sec.org. United States Securities and Exchange Commission. Retrieved November 19, 2015.
- "United, Continental to merge operations in 2011". The San Francisco Chronicle. September 20, 2010.
- Linda Blachly (December 1, 2011). "FAA approves single operating certificate for United, Continental merger". Air Transport World. Archived from the original on December 9, 2012. Retrieved December 9, 2012.
- Paul Riegler. "United and Continental Complete Computer System and Web Site Merger". Frequent Business Traveler.
- "Airport Fact Sheets, Chicago O'Hare International Airport". United Airlines. Retrieved June 22, 2015.
- "Airport Fact Sheets, Denver International Airport". United Airlines. Retrieved June 22, 2015.
- "Airport Fact Sheets, Houston George Bush Intercontinental Airport". United Airlines. Retrieved June 22, 2015.
- "Spirit Airlines makes a new push from Houston adding some new competition for United and Southwest". Centre for Aviation. Retrieved 2015-06-22.
- "Airport Fact Sheets, Los Angeles International Airport". United Airlines. Retrieved June 22, 2015.
- "Los Angeles International Airport Top 10 Carriers January 2015 through March 2015" (PDF). Los Angeles World Airports. Retrieved 2015-06-22.
- "Airport Fact Sheets, Liberty International Airport". United Airlines. Retrieved June 22, 2015.
- "Issues Raised by the Proposed Merger of American Airlines and US Airways" (PDF). GAO. Retrieved 2015-06-22.
- "The Port Authority of NY & NJ July 2014 Traffic Report" (PDF). The Port Authority of NY & NJ. Retrieved 2015-06-22.
- "Airport Fact Sheets, San Francisco International Airport". United Airlines. Retrieved June 22, 2015.
- "SFO Announces New Record for Passenger Traffic in 2013". San Francisco International Airport. Retrieved 2015-06-22.
- "Airport Fact Sheets, Washington Dulles International Airport". United Airlines. Retrieved June 22, 2015.
- "Air Traffic Statistics January 2014" (PDF). metwashairport.com. Retrieved 2015-06-22.
- "Profile on United Airlines". Centre for Aviation. Archived from the original on October 30, 2016. Retrieved October 30, 2016.
- "Lufthansa Group: Joint Ventures". Lufthansa Group. Archived from the original on February 12, 2019. Retrieved February 12, 2019.
- "United Airlines Fleet Details and History". Retrieved 28 February 2019.
- "AMR Corporation Announces Largest Aircraft Order in History With Boeing and Airbus" (Press release). American Airlines. July 20, 2011.
- "American Orders 460 Narrow Jets from Boeing and Airbus". The New York Times. July 20, 2011.
- Edward Russell (October 4, 2017). "United goes airframer 'agnostic' on future orders". Flightglobal.
- [dead link]
- "Boeing Delivers First North American 787-9 Dreamliner to United Airlines". Boeing. September 4, 2014.
- "Boeing Launches 787-10 Dreamliner". Boeing. June 18, 2013.
- Tim Hepher, Alana Wise (May 8, 2018). "Exclusive: United Airlines in talks to buy wide-body jets - sources". Reuters.
- Edward Russell (11 June 2018). "United weighs timing on 757 and 767 replacements". Flightglobal.
- "The Trotter Project: A culinary partnership takes flight".
- "United Polaris FAQ". United Airlines. Retrieved 13 March 2019.
- "High-flying on United Airlines' Polaris business class". TTG. Retrieved 13 March 2019.
- Airlines, United. "United Airlines Unveils Reimagined International Travel Experience - United Polaris Business Class". www.prnewswire.com. Retrieved 13 March 2019.
- "United plans premium economy launch in 2019". Flightglobal.com. 2018-04-19. Retrieved 2018-04-21.
- "United Airlines Revamps Cabins, Adds Flat-Bed Seating on "p.s." Flights". united.com. 2013-03-18. Archived from the original on 2015-09-04. Retrieved 2014-01-30.
- "We're Bringing Premium Transcontinental Service to our New York/Newark Hub" (Press release). United Airlines. 2015-06-16. Retrieved 2015-08-20.
- "Upgrades Overview". united.com. Retrieved 2014-01-30.
- "Cross Country Comfort: Introducing United Airlines' New Transcontinental Service" (Press release). United Airlines. May 31, 2017. Retrieved 2017-08-07.
- TripAdvisor. "United Airlines Information". seatguru.com. Retrieved 2012-12-07.
- Introducing the new United aircraft cabin design. YouTube. Retrieved 2015-10-09.
- "Economy Plus". United Airlines.
- "United Airlines to Retain Economy Plus, Expand to Continental Aircraft Beginning in 2012". Yahoo! Finance. March 6, 2011. Archived from the original on March 6, 2011. Retrieved April 10, 2017.
- "DirectTV - United Airlines".
- "United Updates Its Fleet to Add Free Entertainment Options". The Points Guy. Retrieved 2018-06-04.
- "United Beverage Service". United.com.
- Fottrell, Quentin (2015-12-11). "United joins this very short list of airlines that still give you 'free' snacks". MarketWatch. Retrieved 2016-01-29.
- "United Airlines Launches New Basic Economy Fare for Twin Cities Travel". Yahoo! Finance. 22 February 2017. Retrieved 22 February 2017 – via PR Newswire.
- "Basic Economy". United. Retrieved 22 February 2017.
- "MileagePlus to be the Loyalty Program for the New United Airlines". Yahoo! Finance. June 29, 2011.[permanent dead link]
- Thomas A. Corfman; Greg Hinz (July 13, 2006). "United HQ heading for Chicago". Crain's Chicago Business. Retrieved February 18, 2018.
- Monica Davey (May 4, 2010). "Chicago Wins Prize as Home of Big Carrier". The New York Times. Retrieved February 18, 2018.
- "United Airlines Picks Chicago for New Headquarters" (Press release). United Airlines. July 15, 2006. Archived from the original on July 21, 2011. Retrieved February 18, 2018.
- Emily Morris (June 18, 2012). "United shows off new downtown operations center". Chicago Sun-Times. Archived from the original on December 17, 2012. Retrieved February 18, 2018.
- "Mount Prospect annexes part of United campus". Daily Herald (Arlington Heights, Illinois). 2012-05-16. Retrieved 2017-07-08.
- "Mount Prospect annexes United property, 44 more acres". Daily Herald (Arlington Heights, Illinois). 2017-01-19. Retrieved 2017-07-08.
- Richard Mayer, ed. (2013-08-14). "What Future Holds For Near-Empty United Site". Journal & Topics. Journal & Topics Online Media Group. Archived from the original on 2013-08-17. Retrieved 2017-07-08.
- Mulvaney, Erin (2016-02-25). "United to lease space in new downtown high-rise". Houston Chronicle. Retrieved 2017-07-08.
- "United Airlines to sell Waikiki Seaside Hotel". USA Today. February 15, 2012. Archived from the original on December 17, 2012. Retrieved December 17, 2012.
Mouawad, Jad (December 23, 2011). "On Jet Exteriors, a Parade of Vanilla". New York Times. p. 1. Archived from the original on January 5, 2013. Retrieved January 4, 2013.
Mouawad, Jad (December 23, 2011). "On Jet Exteriors, a Parade of Vanilla". The New York Times. p. 2. Archived from the original on January 5, 2013. Retrieved January 4, 2013.
- "Fifteen Years of Flying United". Pentagram.com.
- "How Saul Bass changed design". Csmonitor.com.
- Levere, Jane L. (September 20, 2013). "Old Slogan Returns as United Asserts It Is Customer-Focused". The New York Times.
- "United Plans Return to the "Friendly Skies"". frequentbusinesstraveler.com. Retrieved April 3, 2015.
- [dead link]
- Rosenthal, Phil (January 8, 2012). "'Rhapsody' remains familiar refrain at United". Chicago Tribune. Archived from the original on January 5, 2013. Retrieved January 5, 2013.
- "United Airlines Launches Paperless Flight Deck With iPad" (Press release). United Continental Holdings. August 23, 2011. Archived from the original on February 16, 2013. Retrieved February 21, 2018.
- "Solazyme Announces First U.S. Commercial Passenger Flight on Advanced Biofuel" (Press release). Solazyme. November 7, 2011. Archived from the original on December 17, 2012. Retrieved December 17, 2012.
- Aviation Partners, Inc. (January 15, 2013). "Aviation Partners Boeing Launches Split Scimitar Winglet Program". PR Newswire. Retrieved February 18, 2018.
- "United Airlines Purchases Stake in Fulcrum BioEnergy with $30 Million Investment" (Press release). United Airlines. June 30, 2015. Retrieved December 1, 2017.
- "United Airlines Makes History with Launch of Regularly Scheduled Flights Using Sustainable Biofuel" (Press release). United Airlines. March 11, 2016. Retrieved 2017-12-01.
- "United Airlines and Clean the World Partner to Assemble Hygiene Kits For Hub-Based Charities" (Press release). United Airlines. October 26, 2016. Retrieved February 19, 2018.
- "United Airlines and Audubon International Team Up to Protect Raptors at New York-Area Airports" (Press release). United Airlines. July 24, 2017. Retrieved 2017-12-01.
- "Form 10-K Filing". United Airlines SEC filings. United Continental Holdings, Inc. p. 13. Retrieved 6 January 2013.[permanent dead link]
- Ranson, Lori (September 2, 2011). "Scope uncertainty pushes SkyWest to study large turboprops". Washington, D.C.: Flightglobal.com. Archived from the original on January 4, 2013. Retrieved January 4, 2013.
- Susan Carey (Dec 15, 2012). "United Continental Pilots Approve Pact". The Wall Street Journal. Archived from the original on January 18, 2013. Retrieved 2013-08-16.
- Wadman, Meredith (8 January 2013). "United Airlines ends transport of research primates". Nature. Retrieved 28 January 2015.
- Stuart, Hunter (9 January 2013). "PETA: United Airlines Will No Longer Fly Monkeys For Use In Lab Experiments". Huffington Post. Retrieved 28 January 2015.
- Jansen, Bart (April 26, 2017). "United Airlines accounted for a third of animal deaths on U.S. flights in last 5 years". USA Today. Retrieved July 23, 2017.
- Smith, Aaron (2018-03-20). "United suspends pet cargo flights". Money.cnn.com. Retrieved 2018-05-05.
- "United Airlines to use special tags for pet carriers after dog death". WGN-TV. Associated Press. 2018-03-15. Retrieved 2018-05-05.
- "Donovan, Cohen Introduce Bipartisan Bill Banning Pets from Overhead Compartments | Congressman Steve Cohen". Cohen.house.gov. 2018-03-15. Retrieved 2018-05-05.
- "Senator plans to file bill prohibiting airlines from putting pets in overhead bins". The Boston Globe. Retrieved 2018-05-05.
- Liam Stack (2018-03-13). "United Airlines Apologizes After Dog Dies in Overhead Compartment". The New York Times. Retrieved 2018-05-05.
- Dastin, Jeffrey (16 July 2015). "United Airlines awards hackers millions of miles for revealing risks". Reuters. Retrieved 16 July 2015.
- Bogage, Jacob (16 July 2015). "Why United Airlines is rewarding hackers with millions of free miles". The Washington Post. Retrieved 16 July 2015.
- Porter, Jon (February 22, 2019). "Discovery of cameras built into airlines' seats sparks privacy concerns". The Verge. Retrieved February 23, 2019.
- "People Are Worried About Singapore Airlines' Entertainment System Cameras. Turns Out, American Airlines Has Cameras, Too". BuzzFeed News. Retrieved February 23, 2019.
- "Airlines admit to having cameras in their seat entertainment screens". Evening Standard. February 23, 2019. Retrieved February 23, 2019.
- "Singapore Airlines says seatback cameras are "disabled"". Boing Boing. Retrieved February 23, 2019.
- Reilly, Claire. "Airplane seat cameras could be your new spy in the sky". CNET. Retrieved February 23, 2019.
- [dead link]
- F. Robert Van der Linden (1991-12-01). The Boeing 247: The First Modern Airliner. University of Washington Press. p. 174. ISBN 9780295970943. Retrieved May 3, 2010.
- F. Robert Van der Linden (1991-12-01). The Boeing 247: The First Modern Airliner. University of Washington Press. p. 175. ISBN 9780295970943. Retrieved May 3, 2010.
- F. Robert Van der Linden (1991-12-01). The Boeing 247: The First Modern Airliner. University of Washington Press. p. 186. ISBN 9780295970943. Retrieved May 3, 2010.
- Accident description for N16088 at the Aviation Safety Network. Retrieved on April 10, 2017.
- Richard Wilson. "How saving $1,200 cost United Airlines 10,772,839 negative views on YouTube". Sentium Strategic Communications. Retrieved July 23, 2017.
- "United Airlines: Passenger forcibly removed from flight". BBC.com. April 10, 2017.
- John Bacon (April 11, 2017). "United Airlines now says flight that sparked uproar was not overbooked". USA TODAY. Retrieved April 11, 2017.
- Mitch Smith. "United Airlines Passenger May Need Surgery, Lawyer Says". The New York Times. Retrieved April 20, 2017.
- Todd Venezla (April 11, 2017). "Tone-deaf United CEO thinks things are going just fine". New York Post. Retrieved April 17, 2017.
- John Ostrower (April 12, 2017). "United CEO apologizes for 'truly horrific' passenger incident". CNN Money. Retrieved April 17, 2017.
- "United Airlines to tie executive pay to customer satisfaction". BBC News. April 22, 2017. Retrieved April 23, 2017.
- Phil LeBeau (June 14, 2017). "Airline customer complaints soar following terrible April". CNBC.
- Bennett, Drake (February 2, 2012). "Making the World's Largest Airline Fly". Bloomberg Businessweek. New York: Bloomberg.
- Davies, Ed (January–February 2007). "Boeing's Airline: The Life and Times of Boeing Air Transport: Part One". Air Enthusiast. No. 127. pp. 64–74. ISSN 0143-5450.
- Davies, Ed (March–April 2007). "Boeing's Airline: The Life and Times of Boeing Air Transport: Part Two". Air Enthusiast. No. 128. pp. 62–73. ISSN 0143-5450.
- Petzinger Jr., Thomas (1995). Hard Landing. New York: Three River Press. ISBN 978-0-8129--2835-8.
|Wikimedia Commons has media related to United Airlines.|
- United Airlines travel guide from Wikivoyage
- Official website (Mobile)
- Film of United Airlines Boeing 247 NC13364 taking off from Vancouver Airport 1934
- UAL.com Official website archive
- Hemispheres inflight magazine
- United Vacations
- United Media Services
- United Continental Merger